Account Operations Director - Toronto office

CBRE; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

A leading commercial real estate services firm is seeking an Account Operations Director to oversee global client services in Toronto. You will be responsible for operational excellence, team leadership, and strategic initiatives to enhance service standards. The ideal candidate will have significant experience in facilities management. This is a full-time position offering an opportunity to drive impactful solutions.

Benefits

Collaborative culture

Opportunity for professional growth

Diverse work environment

Qualifications

• 8-12 years of relevant experience in facilities operations management.
• Strong experience in staffing, selection, training, and performance management.
• Ability to manage multiple departments and achieve targets.

Responsibilities

• Provide supervision to Service Line Leads and monitor staff development.
• Execute operational strategies for efficient Global operations.
• Build client relationships and oversee process improvements.

Skills

Leadership skills

Organizational skills

Problem-solving

Communication skills

Math skills

Education

Bachelor's Degree

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

Account Operations Director – Centre of Excellence, Toronto office. Job ID: 235917. Full-time position posted 03-Sep-2025. Service line: GWS Segment. Areas of Interest: Executive Management, Facilities Management. Location: Toronto, Ontario, Canada.

As the Account Operations Director – Centre of Excellence at CBRE, you will play a pivotal leadership role in driving operational excellence across global client services. This includes strategic oversight of Asset Management, Sustainability, Health & Safety, Procurement, and the Global Help Desk. You will act as a trusted advisor to our client, delivering innovative, forward-thinking solutions that support long-term business objectives. By setting a high standard of service delivery and operational performance, you will empower account teams to consistently exceed expectations.

This strategic leadership role positions you at the heart of CBRE’s commitment to delivering world-class solutions. You will collaborate closely with our global client to shape and execute long-term strategies, elevate service delivery standards, and foster a culture of continuous improvement across the account. Your impact will help define what operational excellence looks like at CBRE.

What You’ll Do

• Provide formal supervision to Service Line Leads. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Execute operational strategies, ensuring efficient and effective Global operations.
• Build client relationships and become a key business partner to put in place initiatives and initiate process improvements.
• Partner with regional leadership to develop and implement strategies that optimize operational performance and support the business.
• Manage client services support activities to drive productivity and continuous improvement.
• Direct the business operations activities Globally. Develop partnerships with internal stakeholders.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need

• Bachelor's Degree preferred with 8-12 years of relevant experience in facilities operations management - Support functions.
• Global experience preferred.
• In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.
• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (Canada) and [phone] (U.S.).