Account Manager, Small Business

The Toronto-Dominion Bank; Burnaby; On-site; CAD 65,000 - 99,000; Full time

Job summary

A major Canadian banking institution in Burnaby is seeking an experienced professional to manage client relationships within Small Business Banking. The role involves providing tailored advice to clients, supporting business development, and collaborating with internal partners to ensure exceptional service. Excellent communication, time management, and business development skills are crucial. Competitive salary and comprehensive benefits offered.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• University degree and/or relevant entry-level work experience.
• Ability to cultivate long-term client relationships.
• Strong communications, time management and organizational skills.

Responsibilities

• Build and expand customer relationships within the community.
• Provide customized advice to small business customers.
• Liaise with internal partners for holistic customer support.
• Keep current on emerging trends and business techniques.
• Support a positive work environment through teamwork.

Skills

Excellent business development skills

Communication

Time Management

Analytical Skills

Leadership skills

Education

University degree

Job description

Overview

Work Location: Burnaby, British Columbia, Canada

Hours: Line of Business: Personal & Commercial Banking

Pay Details: $65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview: Small Business Banking is a dynamic division within the Business Banking Portfolio at TD with a vision to be the Official Partner of Big Dreams for Canadian small and medium-sized businesses.

We focus on building strong personal and professional relationships with our Small Business Banking clients. Our dynamic professionals are committed to support our client needs including starting a business, managing in stability and stress, growing a business, and transitioning a business. Our strategy is to be Better Business Bankers while helping to make Small Business easy and affordable for business owners in our communities. If you want to be a brand ambassador who can help strive efficiencies for the bank then join our team and make an impactful contribution to TD and your own success.

Responsibilities

• Build, maintain and expand existing customer relationships within the community while networking with local business leaders to establish strong centers of influence that will contribute to business development opportunities.
• Build relationships with small business customers by understanding their needs and finding opportunities that enable them to provide customized information and advice best suited for the customer.
• Liaise with Internal Branch Banking network, Commercial Banking Centers and Wealth partners to enable them in providing holistic advice and resources to support our customers.
• Keep current on emerging trends and grow knowledge of the business and related tools and techniques; participate in knowledge transfer within the team and business unit.
• Participate fully as a member of the team, support a positive work environment that promotes quality, innovation and teamwork, and ensure timely communication of issues.

Qualifications

• University degree and / or relevant entry level work experience; Accounting / Finance coursework is an asset but can also be gained through experience.
• Ability to cultivate long-term client relationships and acquire new clients.
• Excellent business development and prospecting skills to build valuable centers of influence within the local business community and retail branches.
• A dynamic professional with a positive attitude and strong communications, time management and organizational skills.

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience; all colleagues are customer facing. We are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations, mentorship and training programs we’re here to support you towards your goals. As an organization we keep growing and so will you.

Total Rewards

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs and a competitive benefits plan we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations and requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills we want to help you succeed. You’ll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet

Required Experience: Manager

Key Skills: Accounting Software, Time Management, Accounts Administration, Accounts Receivable, Accounts Reconciliation, Administrative Skill, Leadership skills, Accounting & Finance, Accounts Management, Communication, Analysis Skills, Relationship Management, Team Player Spirit, Budgeting Skills, Accounts Payable

Employment Type: Full-Time

Experience: years

Vacancy: 1

Monthly Salary: 65600 - 98400