Account Manager, Partnership Marketing

Canucks Sports & Entertainment (CSE); Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading sports entertainment company in Vancouver is seeking an Account Manager for Partnership Marketing. This role involves building relationships and managing partnership deliverables across various properties. The ideal candidate will have 2-4 years of experience in partnership activation and a background in marketing. This position requires exceptional communication skills and a commitment to client service, with a strong focus on creating inclusive environments.

Qualifications

• 2 - 4 years of experience in partnership activation, client services, or account management.
• Exceptional interpersonal skills with the ability to interact effectively with stakeholders at all levels.
• Highly organized and detail-oriented in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for assigned partners.
• Manage the execution of partnership deliverables across all properties.
• Build and nurture strong relationships with partners.

Skills

Partnership activation

Client services

Event planning

Interpersonal skills

Time management

Education

Post-secondary degree in marketing or business

Tools

Wrike

Tradeable Bits

KORE

Blinkfire

Job description

Position

Account Manager, Partnership Marketing

Department

Partnership Marketing

Reports to

Senior Manager, Partnership Marketing

Position Summary

The Partnership Marketing team is responsible for delivering industry-leading value to partners while protecting and growing CSE’s partnership revenue. The Account Manager, Partnership Marketing plays a key role by building strong relationships, aligning with partners’ business needs, and ensuring delivery of both contractual and incremental value.

Essential Duties & Responsibilities

Deliverables & Execution & Projects

• Serve as the primary point of contact for assigned partners, ensuring smooth communication and alignment of objectives.
• Manage the execution of partnership deliverables across all CSE properties (Vancouver Canucks, Abbotsford Canucks, Vancouver Warriors, and Surge).
• Track and measure value delivery throughout partnership terms, ensuring fulfillment of all contractual benefits and delivery beyond expectations through reporting and proof of performance demonstrating ROI and impact.
• Maintain a consistent presence at Canucks and Warriors home games to oversee partner activations, ensuring flawless execution and client satisfaction.
• Act as on-site host and point of contact for partner representatives, resolving any issues in real-time.
• Support setup, coordination, and tear-down of partner activations to ensure premium execution standards.
• Act as the partnerships representative on internal projects as assigned, ensuring alignment with department and organizational goals.
• Must be able to work effectively and efficiently across a variety of software platforms and partnership management tools (e.g., Wrike, Tradeable Bits, KORE, Blinkfire), with the ability to quickly learn and adapt to new technologies as needed.

Relationship Management

• Build and nurture strong relationships with partners, serving as their primary day-to-day contact. You OWN the relationship from top to bottom and plan thoughtful, tailored experiences and connections for each partnership contact.
• Establish open, responsive communication with partners and internal stakeholders to anticipate needs and address challenges.
• Proactively seek face-to-face engagement opportunities with partners.

Growth & Renewal

• Skilled at tailoring presentations and communications for diverse stakeholders, including executive leadership and marketing teams.
• Collaborate with sales and strategy colleagues to identify opportunities for growth, renewal, and upsells.
• Lead select renewal conversations with the goal of expanding partner investment.
• Capitalize on upsell opportunities by developing customized solutions that align with partner objectives.
• Maintain a strong understanding of CSE revenue goals and contribute to achieving department targets.

Customized & Innovative Approach

• Develop a deep understanding of each partners’ business, objectives, and brand guidelines to maximize value and integration opportunities.
• Generate new ideas, programs, and activations, ensuring they are creative, impactful, and tailored to each partner.
• Monitor sports, entertainment, and broader consumer trends to identify best practices and innovative strategies.

Required Experience & Qualifications

• 2 - 4 years of experience in partnership activation, client services, or account management.
• Post-secondary degree or diploma in marketing, business, or a related field.
• Proven experience planning and coordinating events, conferences, or promotions.
• Exceptional interpersonal skills with the ability to interact effectively with stakeholders at all levels.
• Highly organized, detail-oriented, and skilled at time management in a fast-paced environment.
• Demonstrated ability to meet deadlines and perform under pressure.
• Self-starter with initiative, creativity, and drive; thrives working independently and as part of a team.
• Strong storytelling and presentation skills; experience drafting/editing business proposals is an asset.
• Commitment to providing superior client service.
• Must be available to work evenings and weekends throughout NHL, AHL, and NLL seasons.

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.