Account Manager - Golf

Lightspeed Commerce; Montreal; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading tech company in Montreal is seeking an Account Manager for its Golf division. The role involves managing large customers, driving product adoption, and enhancing customer satisfaction. The ideal candidate should have sales cycle management experience and a passion for the golf industry. This position offers a flexible hybrid working environment and various benefits, including health insurance and unlimited paid time off.

Benefits

Flexible hybrid environment

Unlimited paid time off

Health insurance

Transit fee coverage

LinkedIn Learning

Qualifications

• Experience managing an extended and complete sales cycle.
• Strong emphasis on ensuring customer satisfaction.
• Passion for understanding customers’ unique business needs.

Responsibilities

• Manage accounts and drive product usage.
• Define success criteria with customers to ensure software utilization.
• Lead projects to improve customer experience.

Skills

Sales cycle management

Customer satisfaction focus

Consultative approach

Analytical skills

Organizational skills

Job description

Overview

We’re looking for an Account Manager to join our NOAM Sales team for our Golf division in Montreal, Quebec (ideally, but remote candidates within Canada are welcome). You will be responsible for proactively managing some of Lightspeed’s largest and most strategic customers, focusing on understanding customer needs, building relationships, and helping customers succeed with Lightspeed's products and services.

What you’ll be doing

• Proactively reach out to customers in your portfolio to drive product usage and add-ons. Expand the usage of the many Lightspeed Golf modules; identify and address churn risks, and ensure adoption of new product launches.
• Define success criteria with your customer (with support from internal teams where applicable: Sales, Services, Support, Product) to ensure successful software utilization.
• Provide a point of escalation for issues faced by large customers.
• Lead projects and initiatives to improve the customer experience and increase CSAT.
• Identify opportunities for reference accounts and marketing case studies; perform regular portfolio reporting to ensure high CSAT/NPS.
• Stay up to date on Lightspeed products, processes, and new add-ons.
• Be the voice of the customer and flag product requests to the appropriate teams.
• Participate in team and region-wide initiatives and contribute to continual improvements in communication and collaboration.

And a little bit of…

• Provide best practices to customers regarding POS and management.
• Stay informed on industry best practices.
• Collaborate with teams to develop and improve Customer Success and Account Management processes.
• Conduct scope calls (when needed) pre-sale to determine customer requirements and needs.
• Support the wider team to achieve organizational objectives, even if tasks fall outside the formal scope of your role.

What you need to bring

• Experience managing an extended and complete sales cycle.
• Strong emphasis on ensuring customer satisfaction.
• Passion for understanding customers’ unique business needs and helping optimize their outcomes.
• Experience working with major corporations and maintaining SLAs.
• Well-versed in and passionate about the golf industry.
• Consultative, analytical, and solutions-oriented approach.
• Highly self-motivated, disciplined, and organized.
• Results- and metric-driven with an entrepreneurial mindset.

We know that people are more than what’s on their CV. If you’re unsure you have the right profile for the role, click Apply and try your hand.

What’s in it for you?

Come live the Lightspeed experience.

• Flexible hybrid environment (3 days/week in office).
• Genuine career opportunities in a company that’s creating new jobs every day.
• Work in a team large enough for growth but lean enough to make a real impact.

We offer a range of benefits to keep you happy and healthy:

• Lightspeed RSU program (ownership for all)
• Unlimited paid time off policy
• Health insurance and wellness benefits
• Transit fee coverage possibilities
• Paid leave assistance for new parents
• LinkedIn Learning

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here? We want this to be mutually beneficial: we want you to step into a role you love and a place you’re proud to come to every day. For a glimpse into our world, check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005 in Montreal’s LGBTQ+ community, and the ethos of our business has always been about inclusion.