Enable job alerts via email!

Account Manager

Account Management East

Toronto

On-site

CAD 60,000 - 80,000

Full time

13 days ago

Job summary

A leading benefits provider in Toronto is seeking an Account Manager to ensure effective client service and relationship management. The ideal candidate will be responsible for setup and support of client accounts, client retention, and will bring at least 2-3 years of relevant experience. This full-time position offers competitive compensation and benefits including health care and retirement plans.

Benefits

Extended health care and dental benefits
Retirement savings plan with company contributions
Competitive compensation

Qualifications

  • 2-3 years experience in a client-facing role, group benefits experience an asset.
  • Ability to act as Brand Ambassador for cross-functional services.
  • Understanding of the group benefits industry including funding arrangements.

Responsibilities

  • Provide support to client servicing team ensuring client focused account support.
  • Build relationships with clients while managing account lifecycle.
  • Conduct Plan Member education sessions when requested.

Skills

Client relationship management
Strategic thinking
Problem-solving
Excellent communication skills
Organizational skills

Education

Completion of GBA and/or Life License Qualification Program
Job description
Overview

We are seeking an Account Manager to join our team in Toronto. The Account Manager will provide support to the client servicing team to ensure client focused account support and relationship management is provided to external clients and internal consultants. The Account Manager is responsible for the setup of new groups providing professional customer service and support to clients benefit consultants brokers and customer service representatives for an assigned block of business. The employee is expected to also focus on client retention and up-selling to the block of business assigned to the employee. Client retention is a very important part of the employee\'s duties.

Responsibilities
  • Be a strategic thinker and able to offer innovative solutions
  • Network and build relationships
  • Ability to cultivate strong collaborative relationships with external and internal colleagues
  • Ability to cultivate a robust credible relationship with clients
  • Liaise between the client and carrier to assist with handling of contentious claims and benefits related issues
  • Assist in creating marketing proposals and participate in finalist presentations as required
  • Support the transitioning of clients to new carriers
  • Review and maintain all clients contracts and booklets amendment log plan design overview and related documentation
  • Ensure plan documentation adheres to collective bargaining agreements as needed
  • Conduct Plan Member education sessions when requested
  • Ensure necessary tools benchmarking and renewal reports are prepared and delivered to clients
  • Develop communications required for plan sponsors and their employees where necessary
  • Participate in industry conferences seminars etc. to promote services and keep abreast of industry trends and activities
  • Maintain deep knowledge of administration including in house and carrier best practices and liaise with implementation stakeholders as needed
  • Define service standards with clients and manage account lifecycle according to set service agreement / commitment
  • Ensure service standards are met and all deliverables are complete and client-focused
Qualifications / What You\'ll need to be successful
  • Minimum 2 - 3 years experience in a client-facing role. Group benefits experience considered an asset
  • Ability to act as a Brand Ambassador or key liaison for cross-functional services associated with People Corporation
  • Understanding of the group benefits industry including funding arrangements
  • Completion or the ability to complete GBA and / or Life License Qualification Program
  • Excellent organizational skills and the ability to multi-task and prioritize in a fast-paced environment
  • A positive attitude and strong team player who works well with internal and external stakeholders
  • A solutions and results-oriented individual who demonstrates excellent problem-solving skills
  • The ability to meet deadlines and provide deliverables as identified promptly
  • Proficiency and comfort working with multi-channel technology
  • A valid drivers license and vehicle
  • Time management- prioritizing tasks and responsibilities to ensure optimal productivity
  • Strong communication skills - must be able to articulate ideas provide instructions and actively listen to team members and colleagues
What\'s in it for you
  • Learn by working alongside our experts
  • Extended health care and dental benefits
  • A retirement savings plan with company contributions
  • A suite of Health & Wellness offerings
  • Mental Health programs and support for you and your family
  • Assistance for the completion of industry designations
  • Competitive compensation
About People Corporation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.

Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to .

Required Experience

Manager

Key Skills

Business Development, Cement Plant, Business Support, Data Analysis, ASP

Employment Type

Full-Time

Experience

years

Vacancy

1

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.