accommodation services manager

Mount Alverno Resort and Retreat; Caledon; On-site; CAD 50,000 - 70,000; Full time

Job summary

A hospitality resort in Peel Region is seeking an experienced Operations Manager to oversee daily operations, ensure staff management, and maintain customer satisfaction. Responsibilities include developing policies, recruiting staff, budgeting, and addressing client concerns. The ideal candidate should hold a relevant diploma and possess strong communication skills. This is a permanent, full-time position working 35 to 40 hours per week.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Supervise staff.
• Conduct performance reviews.
• Negotiate with suppliers for the provision of materials and supplies.
• Conduct training sessions.
• Negotiate with clients for the use of facilities.
• Prepare budgets and monitor revenues and expenses.
• Prepare marketing plans.
• Address customers' complaints or concerns.
• Establish work schedules.

Skills

Client focus

Excellent oral communication

Excellent written communication

Team player

Efficient interpersonal skills

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Job description

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Address customers' complaints or concerns
• Establish work schedules

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Team player

Experience

• 1 year to less than 2 years
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 to 40 hours per week