Abercrombie & Fitch - Key Lead, Metropolis at Metrotown

Abercrombie and Fitch Co.; Burnaby; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading retail company in Metro Vancouver is seeking a Key Lead to ensure a quality in-store experience for customers. This role acts as a supervisor, providing coaching to team members and engaging in daily store operations. Candidates should have a high school diploma and retail experience, with a focus on customer service and interpersonal skills. Weekend availability is required, and the position offers opportunities for career advancement and a flexible schedule.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• At least 1 year of retail experience preferred.
• No supervisory/management experience required.
• Ability to work on weekends and certain holidays.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as the Floor Supervisor providing guidance to staff.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Fashion Trend Knowledge

Adaptability/Flexibility

Multi-Tasking

Education

High School Diploma/ G.E.D. equivalent

Job description

Overview

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, with over 750 stores across North America, Europe, Asia and the Middle East, and e-commerce sites such as abercrombie.com, abercrombiekids.com, and hollisterco.com. Abercrombie & Fitch Co. operates with a focus on putting people first and leading with purpose.

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Open and Closing Routines
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sale use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 12-16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

What it Takes

• Education- High School Diploma/ G.E.D. equivalent preferred
• Retail Experience- At least 1 year of retail experience is preferred
• Supervisor/ Managerial Experience- No supervisory/ management experience is required
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

What You’ll Get

• As an Abercrombie & Fitch Co. associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, and with you.
• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who\'ll Celebrate you for Being YOU

Abercrombie & Fitch Co. is an Equal Opportunity employer.