Abercrombie & Fitch - Key Holder, Sherway Gardens

ABERCROMBIE AND FITCH; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global specialty retailer in Toronto is looking for a Full-Time Key Holder to drive business through effective leadership and customer service. The role involves training associates, ensuring a superior customer experience, and supervising store operations. Ideal candidates will have over a year of customer service experience and strong analytical skills. The position offers various benefits including a monthly incentive program, PTO, and career advancement opportunities.

Benefits

Monthly Incentive Bonus Program

Paid Time Off

Paid Volunteer Day

Merchandise Discount

Medical, Dental and Vision coverage

Life and Disability Insurance

Registered Retirement Savings Plan with Company Match

Training and Development

Opportunities for Career Advancement

Qualifications

• At least one year of customer service experience.
• Must have strong work ethic and assertiveness.
• Ability to adapt and handle stress effectively.

Responsibilities

• Train and develop team members.
• Ensure an exceptional customer experience.
• Supervise the sales floor and store presentation.

Skills

Customer Service Experience

Analytical Skills

Attention to Detail

Adaptability

Multi‑Tasking

Job description

Company Description

Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. Abercrombie Kids sees the world through kids' eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend‑forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life.

The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e‑commerce sites www.abercrombie.com, www.abercrombiekids.com, www.hollisterco.com, www.gillyhicks.com, and www.socialstourist.com.

Job Description

A Full‑Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi‑million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.

What You'll Do

• Training and Development
• Customer Experience
• Communication
• Store Presentation and Sales Floor Supervision
• Asset Protection
• Policies and Procedures Adherence

Qualifications

What It Takes

• At Least One Year of Customer Service Experience
• Work Ethic
• Assertiveness
• Applied Learning
• Attention to Detail
• Analytical Skills
• Adaptability / Flexibility
• Multi‑Tasking
• Stress Tolerance

Additional Information

What You'll Get

• Monthly Incentive Bonus Program
• Paid Time Off
• Paid Volunteer Day per Year, allowing you to give back to your community
• Merchandise Discount>
• Medical, Dental and Vision Healthcare Coverage
• Life and Disability Insurance
• Associate Assistance Program
• Registered Retirement Savings Plan with Company Match
• Training and Development
• Opportunities for Career Advancement, we believe in promoting from within
• A Global Team of People Who'll Celebrate you for Being YOU

See what it's like to #WORKATANF - FOLLOW US ON INSTAGRAM @WORKATANF (AND @WORKATHCO)

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.