2526-114 (b) - Student Care Navigator (PS4) - Metro and Northern Regions

Nova Scotia Community College; Dartmouth; On-site; CAD 74,000 - 99,000; Full time

Job summary

A regional educational institution is seeking a full-time Student Care Navigator to provide support for students and manage complex non-academic behavioral issues across several campuses in Nova Scotia. The ideal candidate will have a Bachelor's degree in Social Work, related experience in case management, and a commitment to diversity and inclusion. This role offers a competitive salary between $74,104.27 and $98,521.32, and emphasizes a holistic approach to student well-being.

Qualifications

• Minimum three years of recent related experience in case management.
• Familiar with interventions and trauma-informed care.
• Comfortable using technology in a digital environment.

Responsibilities

• Support students in complex case management and behavioral issues.
• Provide education on student issues and policy understanding.
• Collaborate with various departments for student success.

Skills

Commitment to equity, diversity, inclusion

Excellent interpersonal skills

Superior customer service skills

Problem solving and critical thinking

Coordination skills with various individuals

Education

Bachelor of Social Work

Certificate in Restorative Justice

Tools

Microsoft Office Suite

Job description

Overview

Student Care Navigator (PS4)

Professional Support

Various locations across Nova Scotia: Truro, Springhill, Amherst, Dartmouth and Halifax

Department of Student Services

Two (2) continuing full-time positions, commencing approximately August 18, 2025

Application deadline: 11:59 PM July 29, 2025

Competition No. 2526-114 (b)

The salary scale for Professional Support 4 ranges from $74,104.27 to $98,521.32. New Professional Support may receive up to seven steps for relevant occupational experience, which is up to $86,294.89 annually.

One position will be responsible for each of the following regions:

• Northern Region: Truro Campus and Cumberland Campus (including Amherst Learning Centre)
• Metro Region: Akerley Campus and IT Campus

These are onsite positions. You will be prompted to select the location(s) you would like to be considered for in the pre-screening questionnaire (completed through the application process on Career Beacon). You will be located at one of the campuses within the region and regular travel will be required within your assigned region. Please indicate in your cover letter which region you would like to be considered for.

Responsibilities

Reporting to the Manager Student Services with a functional reporting line to the Manager Student Care and Community Standards you will:

• Play a key role on the campus/region supporting students with a focus in complex student case management, student non-academic policy, caretaker and campus educator.
• Receive, review and respond to all concerning non-academic student behavioral issues.
• Provide complex case management for student behavioral files to ensure issues brought forward by community members are addressed collaboratively with ongoing communication and a care plan that supports student belonging, wellbeing and academic success within a framework of accountability.
• Connect students to appropriate and culturally specific services and ensure that they are followed and supported in their academic journey.
• Oversee in consultation/collaboration with Human Rights Equity and Inclusion the campus response to complex files that involve intersecting concerns including human rights, discrimination, racism, sexualized violence, among other issues.
• Engage in practical problem solving and service navigation to provide a seamless transition and access to support for any student.
• Collaborate with counselling, cultural support, accessibility, advising and academics as required.
• Caretake various student-facing non-academic policies including Student Community Standards and Campus Care Team, along with referring to the Committee overseeing Mandated Supported Leave.
• Support work related to the Sexual Violence Policy as required and understand gender-based violence (GBV) in post-secondary.
• Ensure accurate files are kept and understand the importance of timely documentation for file progression and effective case management.
• Interpret policy, understand and evaluate competing rights, along with making recommendations for policy and procedure updates as required.
• Design, facilitate, evaluate and thematically report on educational initiatives delivered to the campus community and develop tools to support student success.
• Provide holistic, student-centered support, early intervention and response to non-academic student behaviors of concern.
• Provide educational opportunities to campus/region around student issues of concern, effective responding along with policy understanding.

Qualifications

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a Bachelor of Social Work with registration with the Nova Scotia College of Social Workers or other regulated health professional.
• You have a certificate in Restorative Justice. Applicants without a certificate in Restorative Justice may also be considered.
• You have Certification/Studies in Case Management.
• You have a minimum of three (3) years (full-time equivalent) of recent and related occupational experience in the following areas:
• Complex case management adhering to the Code of Ethics and Standards of Practice.
• Creating, monitoring and evaluating safety and care plans.
• Mental health and accessibility.
• Using trauma-informed care for support.
• Using intervention techniques, conducting assessments and understanding the interpretation of psychosocial assessments.
• Working collaboratively to create solutions using a strengths-based framework.
• Working with confidential reports and documentation.
• Experience in a post-secondary environment would be an asset.
• Experience with education/program development, implementation, facilitation and evaluation would be an asset.

You are familiar with and comfortable using computer applications such as Microsoft Office Suite and email.

You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience.

Relevant Skills and Knowledge:

• You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism.
• You possess excellent interpersonal skills that enable you to interact with a diversity of people and support resolution of issues.
• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.
• Your superb team working skills enable you to contribute positively to a team environment.
• You have occupational knowledge and skill in strengths-based assessment.
• You are known for your problem solving and critical thinking skills.
• You possess excellent coordination skills specifically related to collaboration with various individuals, departments and agencies for student success.
• You have proven records and information management skills and abilities.
• You have an understanding of trauma, equity and historical/structural harm.
• You have an understanding of the principles and associated codes/policies around Human Rights, accessibility, diversity and educational equity.
• You have an understanding of culture and barriers to post-secondary education faced by some communities.
• You have an understanding and application of relational policy work.
• You have the ability to make decisions in situations with ambiguity.
• You are dedicated to life-long learning.

A little bit about us

Nova Scotia Community College

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/ Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

NSCC is organized into five campus regions and three stand-alone campuses. Each region and stand-alone campus is led by a designated Principal and regional management team which supports NSCC’s commitment to accessible, high-quality education across the province.

• Eastern Region: Includes Pictou Campus, Strait Area Campus and Wagmatcook Learning Centre
• Northern Region: Includes Truro Campus, Cumberland Campus and Amherst Learning Centre
• Metro Region: Includes Akerley Campus and IT Campus
• Southwest Region: Includes Lunenburg, Shelburne, Burridge Campuses and Digby Learning Centre
• Valley Region: Includes Kingstec Campus, Annapolis Valley Campus and the Centre of Geographic Sciences (COGS)

Stand-Alone Campuses:

• Ivany Campus
• Sydney Waterfront Campus
• eCampus

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process please follow this link.

Work With Us

As a condition of employment, Professional Support employees at NSCC must complete a part-time adult education program delivered by NSCC. This program is a significant investment in the learning and development of new employees. To achieve regular status, all probationary full- or part-time Professional Support employees of the College must successfully complete the program within their probationary period. Term full-time Professional Support employees whose term appointment is twelve or more months are also required to participate in this program.

NSCC is committed to the full inclusion of all applicants. If accommodations are needed to participate in the job application process, please contact Jaclynn Kelly, HR Generalist. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately we cannot accept late or paper applications.

Key Skills

Anti Money Laundering, Access Control System, Catering, Assessment, Communication

Employment Type: Full-Time

Experience: years

Vacancy: 1

Monthly Salary: 74,104 - 98,521