Jobs in Ribeirao Preto, Brazil
Customer Service Representative (Portuguese)
Bingx
Senior Full Stack Web Application Developer (Javascript, Php, Linux)
Velozient
Latam Frontend/Mobile Engineer
Rounds.So
Purpose-Driven Talent
Mútua
Discover more opportunities than anywhere else. Find more jobs nowDesenvolvedor(A) Web (Design System) - Especialista
Lisa It
Senior Full Stack Web Application Developer (Javascript, Php, Linux)
Velozient
Connect with headhunters to apply for similar jobsArquiteto De Dados
Niteo Technologies
Desenvolvedor(A) Web (Design System) - Especialista
Lisa It
Sr. Full Stack Developer
Fostr
Consultor Sap Ehs Sênior
Ultracon Consultoria
Staff Engineer - Ia Generativa
Remessa Online
Gerente De Contas B2B (Regional Nordeste)
Prime Learning (O Melhor Canal De Aprendizagem)
Engenheiro(A) De Dados Pl/Sr
Foursys
Desenvolvedor Java Sênior
Maitha Tech
Senior Quality Assurance Engineer
Velozient
Analista De Negócio De Tecnologia
Kantar Ibope Media
Customer Service Representative (Portuguese)
Job summary
A leading cryptocurrency exchange in Brazil is seeking a full-time Customer Support Specialist to assist customers with various inquiries and support. The candidate must have experience in online customer support and be proficient in both Portuguese and English. Responsibilities include managing customer communications through multiple channels and assisting with KYC verification. Flexibility to work shifts, including weekends, is essential. Join a dynamic team dedicated to enhancing user experiences and trading proficiency.
Qualifications
- Experience in online customer support, especially with tools like Zendesk and LiveChat.
- Ability to quickly learn and master complex trading terminology.
- Resilience and patience in high-stress situations.
Responsibilities
- Handle customer inquiries via live chat, email, and other channels.
- Assist customers with KYC verification and account security setup.
- Document customer issues and collaborate with technical teams.
- Stay updated on futures trading rules and communicate platform alerts.
- Adapt to shift schedules and work weekends as needed.
Skills
About BingX
- A leading crypto exchange since 2018
- With 20 million registered users worldwide
- Official crypto exchange partner of Chelsea FC
- User-First, reliable, innovative, and diversified
- List over 1,000 spot trading pairs
- Offer over 300 futures trading pairs
- Integrate with over 80 public chain ecosystems
- Rank top on CoinMarketCap and CoinGecko
- TradingView's Best Crypto Exchange for 2021, 2022 & 2023
- A gateway for the next billion crypto users
Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.
BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.
Our current vacancy | Full-time | Long-term | REMOTE
- Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
- Assist customers with KYC verification, account security setup, and dispute resolution.
- Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
- Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
- Adapt to shift schedules (if required) to ensure coverage during target market hours.
- Willing to work weekends and irregular hours which will include night shifts.
- Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
- Fast learner, able to master derivatives trading terminology quickly.
- Patient, resilient, and skilled in de‑escalating high‑tension situations.
- Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
- Proficiency in Portuguese and English is essential.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.