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Résumé du poste
A vacation home management company is seeking responsible individuals to work remotely from Brazil. This role involves providing guest support in English through chat and phone, identifying needs, scheduling services, and handling communication with the operations team. Candidates must have advanced English skills and the ability to work evening shifts, weekends, and holidays. A competitive salary of R$2,000.00 per month is offered, with flexible schedules to accommodate U.S. time adjustments.
Qualifications
- Proficiency in English is mandatory for guest support.
- Strong communication and multitasking skills are necessary.
- Ability to work evening shifts, weekends, and holidays.
Responsabilités
- Provide guest support in English via chat and phone.
- Identify guest needs and communicate with the operations team.
- Schedule additional services as requested by guests.
Connaissances
REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6 : 00 PM to 2 : 20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.