Atendimento Ao Cliente jobs in United States

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

We are looking for passionate, data-driven and collaborative people to be part of our team. If developing new business opportunities and managing important ecosystem partners make your eyes sparkle and motivate you to go beyond, this is a suitable position for you. You will be joining a team of people with diverse backgrounds and skill sets, working together to achieve higher goals.

• Managing existing partner accounts and business relationships, as well as derived business results;
• Prospecting for new leads to be part of 99Pay's ecosystem;
• Handling business discussions and negotiating rebates and pricing;
• Establishing targets and desired outcomes for each business partner;
• Mapping key players and developing deep industry knowledge around each partner’s segment;
• Identifying hot categories, partners and potential new services;
• Handling internal stakeholders requests and building a bridge between internal teams and business partners;
• You will coordinate efforts with internal stakeholders such as Product, Engineering, Legal, Finance and Operations teams, acting mainly with project development, feature improvements and new implementations, among other important tasks. Your work will play a major role for the success of 99Pay infrastructure and partners ecosystem development.

• Ideally 5+ years of working experience in Finance, Banking, Credit, Fintech, Baas or Payment Channels industries.
• Bachelor’s Degree.
• Good organization, proactivity and priority definition abilities, solid project management, sharp negotiation and strong communication skills.
• Experience with customers’ prospection, sales, business development and/or account management.
• Portuguese and English are a must. Other languages would be a plus.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Women, and 99Families.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms.