Virtual Assistant

Chosan; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa de gestão de propriedades procura Assistentes Virtuais para trabalho 100% remoto em todo o Brasil. O candidato ideal deve ser fluente em inglês, ter habilidades de digitação rápidas e ser capaz de multitarefas sob pressão. As principais responsabilidades incluem comunicação com hóspedes e resolução de reclamações. Oferecemos oportunidade de crescimento profissional e um ambiente de equipe de suporte internacional.

Serviços

Taxa horária competitiva em USD

Oportunidades de crescimento na carreira

Horas consistentes de trabalho (40 horas/semana)

Qualificações

• Fluente em inglês falado e escrito, com excelente gramática.
• Confiável em navegar em várias plataformas.
• Experiência anterior com Airbnb ou suporte à hospitalidade é um diferencial.

Responsabilidades

• Responder mensagens de hóspedes com clareza e empatia.
• Manter um tempo de resposta de 5 a 10 minutos.
• Resolver reclamações de hóspedes com profissionalismo.

Conhecimentos

Fluente em inglês

Habilidades de digitação superiores a 80 WPM

Alta atenção aos detalhes

Habilidades de resolução de problemas

Capacidade de multitarefa sob pressão

Descrição da oferta de emprego

Virtual Assistant Chosan•taubaté, estado de são paulo, br

Descrição da vaga

We’re looking for two full‑time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast‑paced, service‑driven role where you’ll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence.

If you’re fluent in English, tech‑savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

Key Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5–10 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow‑up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem‑solving and conflict resolution skills.
• Must have a reliable laptop/computer and high‑speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full‑time, consistent hours (40 hours/week).
• Competitive hourly rate in USD.
• Supportive, fast‑growing international team.
• Career growth opportunities for high‑performing team members.

If you’re ready to join a professional, global team that values reliability, communication, and excellence — we’d love to meet you.