Travel Operations Specialist (Remote | Tourism)

Beyond Madeira; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A tourism company is seeking a remote professional to support operations in tourism, focusing on reservation management, organizational data processing, and process improvement. The ideal candidate should be organized, reliable, and autonomously manage tourism operations while communicating effectively with the core team. Experience in tourism, strong digital tool proficiency, and functional English are required. Formal education is not mandatory as practical skills are prioritized.

Serviços

Competitive compensation

Remote working model

Flexible work schedule

Qualificações

• Previous experience in tourism, reservations, operations, or related areas.
• Strong organizational skills and attention to detail.
• Clear and professional written communication.
• Functional English for professional reading and writing.
• Comfort working with digital tools.
• Practical use of Artificial Intelligence in work tasks.
• Ability to work autonomously while following defined processes.

Responsabilidades

• Support the management and organization of car rental and activity reservations.
• Update and validate operational information in spreadsheets and internal systems.
• Support the resolution of operational questions related to reservations.
• Organize data to support internal decision-making.
• Assist with reservation changes and adjustments.
• Use Artificial Intelligence to support writing and analysis.
• Communicate clearly and professionally with the internal team.

Conhecimentos

Organizational skills

Professional communication

Experience in tourism or operations

Functional English

Digital tools proficiency

Autonomy in work

Ferramentas

Spreadsheets

ChatGPT

Descrição da oferta de emprego

Beyond Madeira is a tourism project focused on car rental reservations, activities, and traveler support in Madeira Island, Portugal.

We are exploring the Brazilian market to reinforce our team with a remote professional, focused on tourism operations, reservation organization, and operational support through clear processes and smart use of technology.

This is not a generic customer support or call center role.

Role Overview

This role supports the daily operations of Beyond Madeira, with a strong focus on tourism reservations, data organization, operational support, and continuous process improvement.

You will succeed in this role if you are organized, autonomous, and reliable, able to work with reservations, structured information, and internal communication, while using digital tools and Artificial Intelligence to improve clarity and efficiency.

This position is part of the Operations area and works closely with the core team responsible for operational and strategic decisions.

Responsibilities

• Support the management and organization of car rental and activity reservations
• Update and validate operational information in spreadsheets and internal systems
• Support the resolution of operational questions related to reservations, schedules, and processes
• Organize data to support internal decision-making
• Assist with reservation changes, adjustments, and exceptional situations
• Use Artificial Intelligence (e.g., ChatGPT, Perplexity) to support writing, organization, analysis, and clarification of information
• Communicate clearly, objectively, and professionally with the internal team

Qualifications

• Previous experience in tourism, reservations, operations, or related areas
• Strong organizational skills and attention to detail
• Clear and professional written communication
• Functional English for professional reading and writing
• Comfort working with digital tools (spreadsheets, email, messaging, online systems)
• Practical use of Artificial Intelligence in work tasks
• Ability to work autonomously while following defined processes

Formal academic education is not required. We value practical skills, reasoning ability, and reliability over titles.

Work Model

• 100% remote
• Schedule to be defined (full-time or part-time, depending on profile)
• Independent contractor / service-based collaboration

Compensation

• Competitive with the Brazilian market
• Adjusted according to experience, availability, and responsibility level