Technical Support Engineer

Traefik Labs; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company in Brazil is looking for a Technical Support Engineer to join their dynamic team. In this role, you will address customer inquiries while deepening your knowledge of Kubernetes and cloud-native ecosystems. You will analyze issues affecting Open Source projects, ensuring top-tier quality for users worldwide. The ideal candidate is fluent in English and has a strong customer-centric approach. Traefik Labs offers a supportive environment free of politics, encouraging proactive problem-solving.

Qualificações

• Deep understanding of cloud-native ecosystems and Kubernetes.
• Fluency in English is mandatory.
• Customer-centric attitude with a passion for solving problems.

Responsabilidades

• Provide technical support to enterprise customers.
• Analyze issues in Open Source projects and collaborate with the core team.
• Ensure software quality and a positive user experience.

Conhecimentos

Kubernetes

Traefik

Docker

Infrastructure knowledge

Customer service mindset

Fluent English

Descrição da oferta de emprego

At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive Open Source ecosystem.

Qualifications

• Kubernetes, Traefik, Docker, deep understanding of Infrastructure
• Excellent English – Fluency is non-negotiable
• Radically customer-centric mindset – Enjoy helping people solve technical blockers
• EST time zone compatibility
• Late Shift / On‑Call model with a 1‑in‑3 weekend rotation

Responsibilities

• Bridge the gap – Support our enterprise customers
• OSS Impact – Analyze issues in our Open Source projects and work with the core Traefik team to maintain top-tier quality for millions of users
• Quality First – Serve as a technical gatekeeper ensuring our software remains top-quality
• Be the Advocate – Customer-centric by nature, obsessed with finding the best possible solution for the user

Why Traefik Labs? 3.4B+ Downloads – Your work supports the world’s most popular cloud-native proxy.

No Politics – We are a lean team where ideas compete on merit.

High Agency – We value "first principles" thinking and proactive problem solvers.

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