Technical Service Engineer(J10590)

buscojobs Brasil; Quixadá; Presencial; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

A leading technical support company in Brazil is seeking a Technical Support Specialist to provide effective customer support for Pylontech products. The ideal candidate will have a Bachelor's degree in Electrical Engineering and at least one year of experience in technical service roles. Responsibilities include troubleshooting, product installation, and customer training sessions. Fluent English and Portuguese are required for this role.

Qualificações

• Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field.
• At least 1 year of experience in Technical service roles related to energy storage.
• Effective communication skills and ability to work independently.

Responsabilidades

• Provide timely and effective technical support to customers.
• Conduct on-site product installations.
• Develop training materials and deliver training sessions.

Conhecimentos

Effective communication

Problem-solving

Technical expertise

Customer focus

Formação académica

Bachelor's degree in Electrical Engineering

Technical experience in installation of energy storage systems

Descrição da oferta de emprego

Key responsibilities

1. Technical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions.
2. Customer Communication: Interact with customers professionally and courteously, demonstrating strong communication skills to understand their requirements and address their concerns. Provide clear instructions and explanations to customers, guiding them through troubleshooting steps and resolutions.
3. Product Installation and Commissioning: Conduct on-site product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing. Ensure that installations are completed accurately and efficiently, adhering to safety guidelines and following best practices.
4. Training and Documentation: Develop training materials, user guides, and FAQs to educate customers and internal stakeholders on the installation, operation, and maintenance of Pylontech products. Deliver training sessions to customers and partners, both in-person and remotely, to promote product understanding and self-sufficiency.
5. Issue Resolution and Escalation: Collaborate with cross-functional teams, including R&D, engineering, and sales, to escalate and resolve complex technical issues that require advanced troubleshooting or product modifications. Follow up with customers to ensure satisfactory resolution and maintain a high level of customer satisfaction.
6. Product Testing and Quality Assurance: Keep commynication with local customers, provide feedback to the R&D team regarding product performance, reliability, and functionality, contributing to ongoing product development and enhancement efforts.

Requirements

1. Bachelor\'s degree in Electrical Engineering, Renewable Energy, or a related field, as well as technical experience in the installation and maintenance of energy storage systems.
2. At least 1 year of experience in Technical service roles related to energy storage or renewable energy.
3. Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical, as well as being able to work under pressure.
4. Applicants are expected to have a strong customer focus, technical expertise, and the ability to adapt to change.
5. Based in Brazil, Fluent English & Portuguese language is required.