Technical Service Delivery Lead (XSIAM) - Remote

Palo Alto Networks; Brasil; Teletrabalho; BRL 807.000 - 1.112.000; Tempo integral

Resumo da oferta

A leading cybersecurity firm in Brazil is looking for a Technical Account Manager to deliver onboarding and ongoing technical guidance for Managed XSIAM customers. The role involves analyzing customer security data and advising on optimization practices. Ideal candidates will have at least 5 years of experience in Customer Success or related fields, with strong knowledge of XDR, SIEM, and SOAR technologies. This position offers remote work flexibility and opportunities for career growth.

Serviços

Opportunity for bonuses

Restricted stock units

Collaborative work environment

Career growth potential

Qualificações

• Minimum of 5 years of experience in Customer Success or related field.
• Strong understanding of XDR, SIEM, and SOAR technologies.
• Excellent communication skills for complex security concepts.

Responsabilidades

• Deliver onboarding and ongoing technical guidance for customers.
• Analyze customer security data to identify improvement opportunities.
• Advise on optimization of alert tuning and data onboarding.

Conhecimentos

Customer Success

Technical Account Management

Security Consulting

XDR

SIEM

SOAR technologies

Communication skills

Formação académica

Bachelor’s degree in Computer Science or Information Security

Descrição da oferta de emprego

Employer Industry: Cybersecurity

Why consider this job opportunity:

• Salary up to $206,500 per year
• Opportunity for bonuses and restricted stock units
• Collaborative and innovative work environment with a focus on problem‑solving
• Potential for career growth and advancement in a leading cybersecurity firm
• Remote work flexibility, allowing you to contribute from anywhere
• Engage in meaningful work that significantly impacts customers' security posture

What to Expect (Job Responsibilities):

• Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers
• Analyze customer security data to identify improvement opportunities in detection coverage and alert quality
• Advise customers on best practices for optimization of alert tuning and data onboarding
• Manage incoming customer requests, ensuring timely and high‑quality service delivery
• Collaborate with SOC engineering and product teams to design and implement automation workflows

What is Required (Qualifications):

• Minimum of 5 years of professional experience in Customer Success, Technical Account Management, or Security Consulting
• Strong understanding of XDR, SIEM, and SOAR technologies
• Proven experience working with security analysts and engineers in operational environments
• Excellent communication skills for conveying complex security concepts to various audiences
• Bachelor’s degree in Computer Science, Information Security, or related field, or equivalent military experience

How to Stand Out (Preferred Qualifications):

• Experience in SOC operations, preferably within enterprise cybersecurity or SaaS environments
• Analytical mindset with strong problem‑solving abilities and sound judgment
• Demonstrated ability to learn and adapt to evolving technologies and detection methodologiesDeep curiosity and growth mindset

#Cybersecurity #RemoteWork #CareerGrowth #TechnicalGuidance #CustomerSuccess

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