Talent & Culture Director

Rosewood Hotel Group; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A luxury hotel group in São Paulo is seeking a Human Resources Manager to lead the HR department. Responsibilities include managing employee relations, ensuring compliance with labor laws, and providing training and development for associates. The ideal candidate will have at least 5 years of HR experience, strong leadership skills, and a solid understanding of HR best practices. This role offers an opportunity to enhance employee engagement and contribute to a thriving workplace culture in a prestigious hotel environment.

Serviços

Competitive salary

Employee discounts

Health benefits

Qualificações

• Minimum of 5 years experience in Human Resources management.
• Strong knowledge of labor laws and HR best practices.
• Ability to handle disciplinary issues and employee relations effectively.

Responsabilidades

• Lead and manage all Human Resources functions in alignment with hotel standards.
• Monitor associate performance and provide coaching.
• Conduct audits on payroll and employee records.

Conhecimentos

Leadership

Conflict resolution

Training and development

Communication

Formação académica

Degree in Human Resources Management or related field

Descrição da oferta de emprego

Job Description :

Job Summary

Responsible for the leadership and management of all functions of the Human Resources department, in accordance with hotel standards.

Plans, directs, implements and maintains a service and management philosophy which serves as a guide to respective associates.

Essential Duties and Responsibilities - (Key Activities)

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Constantly monitor Human Resources associates' performance in all phases of service and job functions, rectify any deficiencies with respective personnel.
• Monitor the associates' interaction with guests and employees; resolve discrepancies with respective personnel.
• Assist departmental associates with their job functions to ensure optimum service to guests / employees.
• Observe guest reactions and confer frequently with associates to ensure guest satisfaction.
• Maintain files on all current laws regarding Human Resources on :

Wage and Hour

Union

Workers Compensation

Immigrations

Unemployment

A.D.A

Alcoholic Beverage Service

• Develop and maintain current job descriptions for all hotel positions.
• Identify and use outside recruiting sources.
• Interview all applicants for management positions and submit recommendations.
• Develop and ensure a proper orientation program is delivered to all new hires.
• Ensure accurate maintenance of all employee files.
• Conduct, monitor and critique in-house training programs / sessions.
• Provide feedback to Human Resources associates on their performance.

Handle disciplinary problems and counsel employees.

• Establish guidelines for performance reviews on all employees.

Ensure completion and placement in employees' files.

• Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with employees; ensure documentation and placement of records in employees' files.
• Conduct and document exit interviews with all terminated employees; ensure placement of documentation in employees' files.
• Audit employee benefits records.
• Conduct audits on hotel payroll records, verifying accuracy of titles, rates and status.
• Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.
• Complete documentation and monitor billing on employee insurance and C.O.B.R.A, ensuring entitlement of payments.
• Investigate, complete documentation and coordinate occupational benefit plan compensation, ensuring entitlement of payments.
• Investigate and prepare reports on E.E.O.C. charges; coordinate hearings with Labor Relations lawyer.
• Investigate and respond to unemployment claims.
• Complete designated forms required by local / state / federal government and maintain on file the breakdown of all related benefit costs.
• Complete filing of work permits.
• Coordinate employee requests, ensuring authorized approvals and paperwork on :

Leave of Absence

Transfer

Sick Days

Bereavement Time

Personal Usage

401 (k)

Vacation

FMLA

• Establish relationships with local emergency care facilities and follow up on each use of the facility by the hotel.
• Secure and coordinate non-cost benefits for employees (i.e., movie tickets, discounts, credit union).
• Develop and coordinate employee incentive and recognition programs.
• Plan and coordinate with the Executive Committee all employee social and sports activities
• Contact local organizations and establish "Good Will" projects which the hotel can become involved with to promote positive public relations with the local community.
• Update the employee handbook.
• Prepare Human Resources budget annually.

Track actual to forecast and keep expenses within budget.

• Maintain confidentiality and security of employee and hotel records.
• Attend designated meetings.
• Prepare and send all designated corporate reports.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• All other duties as required.