Support Analyst I (CHINA)

Meta; Barueri; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A global technology company is seeking a Support Analyst I in Barueri, Brazil. This role involves providing technical support, troubleshooting hardware/software issues, and managing user access. Candidates should have experience in IT support, possess strong communication skills, and be fluent in Mandarin and advanced English. The company values a proactive attitude and offers a dynamic work environment with opportunities for growth and collaboration.

Serviços

Dynamic work environment

Opportunities for international projects

Culture of innovation and collaboration

Qualificações

• Experience in IT support or technical customer service is required.
• Ability to diagnose and resolve hardware and software issues.
• Understanding of automation tools and scripting is advantageous.

Responsabilidades

• Provide technical support to internal users.
• Review support requests and manage user access.
• Create and maintain technical documentation.

Conhecimentos

Technical support experience

Communication skills

Analytical ability

Organizational skills

Proactive attitude

Fluent in Mandarin

Advanced English

Descrição da oferta de emprego

What are we looking for?

We're looking for a tech-savvy, service-oriented professional to join our team as a Support Analyst I, offering high-quality technical support while helping improve internal systems and processes.

Key Responsibilities

• Provide technical support to internal users via the companys ticketing platform;
• Review support requests and route them to the appropriate team when necessary;
• Continuously contribute to system improvements aimed at automating and optimizing workflows;
• Offer first‑level support and configuration for corporate tools and software;
• Manage user access: create, modify, and remove user accounts as needed;
• Troubleshoot and resolve basic hardware and software issues;
• Create and maintain technical documentation and FAQs;
• Gather feedback on processes to identify opportunities for continuous improvement;

Ensure excellent user support and meet SLA standards for ticket resolution.

Requirements

• Prior experience in IT support or technical customer service;
• Basic knowledge of hardware (assembly, simple diagnostics) and software (Windows OS, Office Suite);
• Excellent communication skills (written and verbal) and strong customer service mindset;
• Analytical ability to diagnose and resolve technical issues;
• Organized and capable of managing multiple tasks and priorities;
• Proactive attitude with a desire to learn and propose improvements;
• Fluent or native in Mandarin;
• Advanced English (B2 / C1 or higher);
• Theoretical or practical knowledge of automation tools scripting, RPA, automated testing;
• Strong logical reasoning for technical challenges and scenario analysis.

Nice to have

Experience or knowledge in the automotive industry.

Location

Shanghai - China

Why grow your career at Meta?

At Meta, we offer

• Autonomy, clear goals, and a dynamic, challenging work environment;
• Opportunities to work with a variety of technologies and international projects;
• A culture that welcomes new ideas and remote collaboration;
• Global career paths from Brazil to the world;

National recognition

• Great Place to Work among Brazil's top employers;
• One of the top 10 fastest‑growing companies in Brazil for the past 3 years (Informática Hoje Yearbook).

Our Core Values

• We are people serving people
• We think and act like owners
• We strive for high performance
• We grow and learn together
• We pursue excellence and simplicity
• Innovation and creativity are in our DNA

We value diversity.

Everyone is welcome regardless of background, disability, ethnicity, religion, sexual orientation, appearance, or age. We want you to grow with us in a welcoming, opportunity-rich environment.

Feel like this is your place? Then come #BeMeta!