Strategic Designer (E-commerce and Digital)

Ab Electrolux; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global appliance company in São Paulo seeks a Strategic Design professional to lead the transformation of their e-commerce platform. You will enhance consumer experiences by redesigning user journeys and collaborating with various teams. Required qualifications include a bachelor's degree in Design and experience as an Experience or Service Designer in digital environments. The role offers a flexible work environment and various employee benefits.

Serviços

Flexible work hours/hybrid work environment

Discounts on Electrolux products

Profit share bonus

Extended maternity and paternity leave

Insurance policy plan

Extensive learning opportunities

Qualificações

• Solid background in digital environments with diverse stakeholders.
• Experience with D2C, omnichannel, or digital transformation projects.
• Willingness to travel once a month.

Responsabilidades

• Lead the redesign of the end-to-end user journey.
• Collaborate on brand and CX initiatives.
• Ensure consistency across digital brand channels.

Conhecimentos

Experience or Service Designer

Systems thinking

Proficiency in Figma

Advanced English

Collaboration skills

Formação académica

Bachelor's degree in Design

Ferramentas

Notion

Jira

Maze

Hotjar

GA

Descrição da oferta de emprego

Overview

Give life to your ideas. Decode the future. At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better—for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home!

All about the role

This is a Strategic Design position within Electrolux´s Design team and partnership with e-commerce, with the mission of transforming our current platform from a transactional website into a true consumer experience hub. You will be responsible for leading the creation of solutions that bring a forward-looking experience vision to the future of e-commerce, ensuring seamless integration across the entire end-to-end user journey.

What you’ll do

• Lead the redesign of the end-to-end user journey, balancing usability, empathy, and business goals.

• Collaborate with the commercial design squad to ensure brand, inspiration, and CX initiatives contribute to revenue growth.

• Design branded content experiences such as inspirational pages, tutorials, product usage tips, reviews, lifestyle content, and support flows.

• Ensure consistency across all digital brand channels: e-commerce, CRM, social media, customer service, and other platforms.

• Improve post-sale and support experiences including delivery tracking, returns, customer assistance, and issue resolution.

• Use data, user feedback, and testing to continuously evolve experiences and flows.

• Lead current initiatives with agility while maintaining a visionary mindset to shape the team’s evolution in the medium and long term.

• Be involved in Lean Thinking projects and activities.

Who you are

You have:

• Bachelor's degree in Design.

• Solid background as an Experience or Service Designer in digital environments with diverse stakeholders.

• Experience with D2C, omnichannel, or digital transformation projects.

• Familiarity with e-commerce, digital content, design systems, and service channels.

• Strong systems thinking and ability to balance user experience with performance and conversion goals.

• Proficient in tools like Figma, Notion, Jira, Maze, Hotjar, GA, etc.

• Advanced English; Spanish is a plus.

• Willingness to travel (once a month).

Where you’ll be

You will be based at the São Paulo office, the center of Electrolux Sales and Marketing operations in Brazil and the workplace of collaborators who are driven by the creation of value along the steps of the Consumer Journey.

Benefits

• Flexible work hours/hybrid work environment;

• Discounts on our award-winning Electrolux products and services;

• Profit share bonus;

• Extended maternity leave (6 months) and paternity leave (4 weeks);

• Insurance policy plan;

• Extensive learning opportunities and flexible career path.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.