Sr Platform Architect

Servicenow; São Paulo; Presencial; BRL 250.000 - 300.000; Tempo integral

Resumo da oferta

A leading tech company seeks a Senior Platform Architect to provide technical advisory services, helping customers establish a foundation on the ServiceNow Platform. This role requires 8+ years of experience in a professional services environment, including management consulting and the ability to travel up to 80%. You will guide customer engagements to deliver successful solutions, ensuring technical governance and fostering relationships with stakeholders to align with their digital transformation initiatives.

Qualificações

• 8+ years of progressive experience in a professional services organization.
• Ability to travel up to 80%.
• Successful track record in managing complex issues.

Responsabilidades

• Guide customers on establishing a technical foundation in the ServiceNow Platform.
• Manage technical governance and delivery operating model.
• Develop relationships with technical and business leaders.

Conhecimentos

Management consulting experience

Technical governance

Customer engagement

Creativity

Problem-solving

Formação académica

Equivalent education or experience

Ferramentas

ServiceNow certifications

Descrição da oferta de emprego

Company Description

It all started in sunny San Diego, California in when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey.

Join us as we pursue our purpose to make the world work better for everyone.

You will be part of the Customer Outcomes team.

Our purpose is to accelerate platform adoption and improve customer outcomes.

We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 's of customer engagements.

What you get to do in this role

The Customer Outcomes Senior Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.

The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform.

This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of knowledge across multiple workflows.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills / certifications on for.

Qualifications To be successful in this role you have

• 8+ years progressive experience as part of a professional services organization; or equivalent education / experience
• Management consulting experience
• Ability to travel up to 80%
• Creativity with comfort running programs independently within a "startup paced" environment
• Success driving complex issues through analysis and resolution
• ServiceNow certifications in aligned workflow
• Industry domain expertise in
• Large program experience leading architecture and design
• Enterprise architecture experience

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.