Sr Manager Tech Infrastructure

Adidas; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading sportswear company based in São Paulo is seeking a Senior Manager Tech Infrastructure to oversee the IT infrastructure operations. This role includes managing relationships with stakeholders, ensuring service levels, and improving project delivery. The ideal candidate will have significant project management experience and be adept at incident resolution and resource management. This position offers a dynamic environment with opportunities for growth and improvement within the technology framework.

Qualificações

• Experience in managing IT infrastructure and delivering projects.
• Strong analytical skills to monitor and evaluate service delivery.
• Proven ability in resource planning and vendor management.

Responsabilidades

• Ensure seamless operation of IT infrastructure through support and project delivery.
• Implement stakeholder engagement plans and manage resolutions.
• Monitor service delivery against service level agreements.

Conhecimentos

Stakeholder engagement

Project management

Incident management

Problem resolution

Formação académica

Bachelor's degree or equivalent experience

Descrição da oferta de emprego

Senior Manager Tech Infrastructure

adidas Tech

adidas LAM / Brazil

Location: Brazil

GSMS Grade: M3

Number of Personnel Managed: TBD

Cost Center / Budget Responsibility: Yes

Purpose & Overall Relevance for the Organization

The Market Business expects a robust and best-in-class technology infrastructure, exceptional service management, and efficient project delivery.

The Senior Manager Tech Infrastructure will be responsible for ensuring the seamless operation of the IT infrastructure through day-to-day support, project delivery, and standardisation of technology infrastructure in accordance with global standards across designated adidas locations/sites (Offices, Retail, and Distribution Centers).

Key Responsibilities

CONTINUAL IMPROVEMENT

• Expect to focus on a continual improvement drive and promote collaboration with relevant Business Partners, Product Domains, and Service Owners to highlight and contribute towards improvement activities.

RELATIONSHIP MANAGEMENT

• Implements stakeholder engagement / communications plan.
• Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
• Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management, products, and services.
• Helps develop and enhance customer and stakeholder relationships.

SERVICE LEVEL MANAGEMENT

• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.

DEMAND MANAGEMENT

• Expect to collect and consolidate relevant market specific Tech Infrastructure demand and coordinate resource and priorities for project execution across your adidas market and in full alignment with Tech Core Domain team.

PROJECT MANAGEMENT

• Defines, documents, and carries out assigned projects or sub-projects (e.g. store or office opening) alone or with a small (external) team, actively participating in all phases.
• Identifies, assesses, and manages risks to the success of the project.
• Applies appropriate project management methods and tools whether predictive (plan‑driven) approaches or adaptive (iterative / agile) approaches.
• Agrees project approach with stakeholders, and prepares realistic plans (including quality, risk, and communications plans) and tracks activities against the project schedule, managing stakeholder involvement as appropriate.
• Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances.
• Ensures that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are recorded.
• In addition, strong PM alignment is needed with Tech Core Domain Project Management to execute on priority any projects that might come from domain side within your market(s).

SUPPLIER MANAGEMENT (IF REQUIRED)

• Your team could be expected to engage with local vendors to ensure that contractual agreements are compliant, measured and adhered to as well as proposing and tracking vendor performance.

INCIDENT MANAGEMENT

• Prioritises and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents.
• Facilitates recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Get involved and contribute to resolution of Major incidents impacting the area of responsibility.
• Manages Incidents Backlog in the area of Responsibility.

PROBLEM MANAGEMENT

• Initiates and monitors actions to investigate and resolve problems in systems, processes, and services.
• Determines problem fixes / remedies.
• Assists with the implementation of agreed remedies and preventative measures.
• Actively participates in post mortem discussion and occasionally leads post mortem discussion for Reactive Problems resulting from Critical Incidents.

PEOPLE MANAGEMENT / RESOURCE MANAGEMENT (IF REQUIRED)

• Supports resource planning and has responsibility in recruiting process.
• Recommend and support in all