Service Support Advisor

Maschinenfabrik Reinhausen GmbH; Embu das Artes; Presencial; BRL 90.000 - 120.000; Tempo integral

Resumo da oferta

A leading global energy technology firm in Brazil is seeking a Service Support Advisor to provide technical support and advice to customers regarding transformer equipment. The ideal candidate will have an engineering degree in Electrical, Electromechanical, or Electronics, and experience in a manufacturing environment. Responsibilities include coordinating project schedules, providing troubleshooting support, and analyzing offers for products and services. Join a dedicated team committed to shaping the energy transition.

Qualificações

• Engineering degree or master technician in Electrical, Electromechanical or Electronics area.
• Experience in manufacturing or similar environment.
• Knowledge of control and automation products in electrical transmission industry is preferred.

Responsabilidades

• Advising transformer repair shops on technical inquiries.
• Providing after-sales technical support and troubleshooting of equipment.
• Supporting Project Managers in field activities for bids and installations.
• Compiling and analyzing offers and order confirmations for products.
• Coordinating schedules and monitoring progress during processing.
• Assisting with internal and intra-divisional projects.

Descrição da oferta de emprego

At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future. With our intelligent digital and analogue solutions, you will help shape the implementation of the energy transition. In a global team of 4.900 committed colleagues, which is characterised by the unique cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.

Service Support Advisor

What challenges can you expect?

• Advising transformer repair shops and end customers / operators regarding all technical inquiries relating to the MR product range.
• Provide designated end customers / operators with after‑sales technical support and troubleshooting of equipment that is in service such as tap changers, electromechanical drives, voltage regulators, and monitoring sensors for transformer monitoring
• Providing support to Project Managers on field activities such as collecting information for bids and quotations, analyzing feasibility for product upgrades or replacements, supporting installation and / or commissioning for equipment in the MR product range.
• Compiling, analyzing (technically and commercially) and sending offers and order confirmations for products, components, parts and services for designated end customers / operators.
• Coordinating schedules and monitoring progress during processing / commissioning / field service.
• Assisting with and / or managing internal and intra‑divisional projects.

What do we expect from you?

• Engineering degree or master technician in Electrical, Electromechanical or Electronics area.
• Experience in manufacturing or similar environment.
• Knowledge of control and automation products in electrical transmission industry such as Transformer Monitors, Voltage Controllers and Load Tap Changers is preferred.

Interested? Apply now!

Online application