Senior Software Developer Intelligent Front Door (IFD)

CSG; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading tech company is seeking a Senior Software Developer in São Paulo, Brazil, to design and build backend services utilizing microservices and cloud platforms. Candidates should have 7+ years of experience with strong knowledge in distributed systems, extensive API development, and cloud technologies like AWS or Azure. This is an exciting opportunity to work in a collaborative environment focused on innovation. Compensation is competitive, and the role offers various perks including healthcare and remote working options.

Serviços

Sulamerica Health

Sulamerica Dental

Vidalink

Food / Meal Voucher

Child Care Assistance

Gympass

Language assistance

Digital course platform

Qualificações

• 7 years of experience in software development building distributed systems.
• Strong experience with cloud platforms like AWS or Azure.
• Proficient in microservices and event-driven architectures.

Responsabilidades

• Design and build backend services and conversational capabilities.
• Implement scalable microservices and APIs for conversational flows.
• Optimize for performance, resiliency, and cost.

Conhecimentos

Software Development

Distributed Systems

C / C++

Java

Go

AWS

Spring

React

OOP

Data Structures

Ferramentas

Docker

Kubernetes

Azure

Descrição da oferta de emprego

Hi Im Arison Ferreira your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Notwithstanding the requirements below if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment we encourage you to apply!

Join CSGs Intelligent Front Door (IFD) build team to create the next generation of conversational AIdriven entry points that understand customer intent and orchestrate actions across channels. IFD provides a simplified conversational interface that determines customer intent and routes to the best selfservice or expert resource for fast effortless resolution.

Job Responsibilities

• You’ll design and build production‑grade backend services and conversational capabilities that power CSGs Xponent platform and IFD experiences leveraging the latest technologies and techniques available. This role sits within the IFD build team and collaborates closely with product linguistics / intent architecture security and delivery teams to ship reliable low‑latency services at scale.
• Design, implement and operate scalable microservices and APIs that power IFD conversational flows, intent detection, orchestration and actioning.
• Build robust integrations with telephony / IVR STT / TTS NLU / intent services, identity / entitlement systems and downstream CRMs / CCaaS.
• Optimize for performance, resiliency and cost: low‑latency data paths, efficient model / service calls, backpressure strategies and graceful degradation patterns.
• Instrument services for observability (metrics, tracing, logs) and drive incident prevention and post‑incident learning.
• Partner with linguistics and AI teams on intent models, dialog flows, guardrails and evaluation / tuning pipelines.
• Contribute to architecture and platform evolution for multimodal IFD and hybrid orchestration (deterministic agentic AI).
• Uphold security, privacy and compliance best practices in a heavily integrated enterprise environment.
• Mentor peers, review code / architecture and elevate engineering standards through automation and documentation.

CLT Contract model

Is this opportunity right for you?

We are looking for candidates who have:

• 7 years of professional software development experience building distributed systems, microservices or event‑driven architectures in a typed language (e.g., Python, Java, C, C++ or Go).
• Strong experience with cloud platforms (preferably Azure or AWS) including containers ( Docker, Kubernetes), API gateways, secrets management and IaC (e.g., Bicep, Terraform).
• Proven track record delivering low‑latency, high‑availability services with deep observability and SLO‑driven operations.
• Proficiency with relational and NoSQL datastores, caching strategies and message / streaming systems (e.g., Kafka, Service Bus).
• Solid understanding of security fundamentals (authN / Z, least privilege, data protection) in integrated enterprise environments.
• Excellent collaboration skills and the ability to work cross‑functionally with product, data / AI and delivery teams in an agile environment.

Preferred qualifications

• Experience with conversational AI stacks: Azure AI Language / CLU, Azure OpenAI Copilot Studio or similar platforms (Dialogflow, Lex, Rasa).
• Background in telephony / IVR speech technologies (STT / TTS), call routing or CCaaS / CRM integrations.
• Hands‑on with rules engines, workflow / orchestration systems and policy / guardrail design for AI systems.
• Performance engineering at scale (p95 / p99 latency tuning, concurrency modeling, load testing) and cost optimization in cloud AI pipelines.
• Familiarity with regulated or enterprise environments (logging / telemetry, change management, incident response, data governance).
• Contributions to platform‑level capabilities (SDKs, templates, CI / CD golden paths) that accelerate product teams.

Perks & Benefits

• Sulamerica Health
• Sulamerica Dental
• Vidalink
• Food / Meal Voucher
• Child Care Assistance
• Gympass
• Language assistance
• Digital course platform

Day off: on birthday

Volunteer time off: 2 days a year

Location(s): Brazil Remote

Accommodation

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and / or testing processes.

Guiding Principles

• Impact: Always help and empower others whether they’re colleagues or customers. When our employees set their minds to something great things happen.
• Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect that's just who we are.
• Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Required Experience

Senior IC

Key Skills

• Spring
• .NET
• C / C++
• Go
• React
• OOP
• C#
• AWS
• Data Structures
• Software Development
• Java
• Distributed Systems

Employment Type

Full-Time

Vacancy

1