Senior Manager, Workforce Planning & Operations

Fédération Internationale de Football Association; Rio de Janeiro; Presencial; BRL 532.000 - 799.000; Tempo integral

Resumo da oferta

A global sports organization is seeking a Senior Manager for Workforce Planning & Operations in Brazil. This role is crucial for executing workforce strategies for major sporting events. Candidates should have extensive experience in workforce planning and operations, strong communication skills, and proficiency in leadership. The ideal applicant will demonstrate proven capabilities in managing large teams and projects effectively with a focus on operational excellence.

Qualificações

• Minimum of 8 years of work experience, with at least 2 years in a similar role.
• Strong knowledge of workforce planning systems.
• Experience in leading operational venue teams at large-scale events.

Responsabilidades

• Implement the strategic planning for Workforce Planning & Operations.
• Lead the workforce planning process for the FIFA Women’s World Cup 2027.
• Manage logistics and operational requirements at tournament time.

Conhecimentos

Leadership

Project management

Communication

Data analysis

Negotiation

Ferramentas

MS Office

WeTrack

Monday.com

Descrição da oferta de emprego

Senior Manager, Workforce Planning & Operations

Department: Workforce, People & Culture

Employment Type: Fixed Term - Full Time

Location: Brazil

Description

Working alongside the FIFA Workforce Management team based in Zurich and reporting to the FIFA27 Head of Workforce, the Senior Manager, Workforce Planning & Operations is responsible for executing all workforce planning phases and processes, ensures the organisation has the right talent in the right roles at the right time.

Key Responsibilities

Workforce Strategy & Planning

• Implement the strategic planning and oversight of Workforce Planning & Operations for the FIFA Women’s World Cup 2027 (FWWC2027)
• Lead the end-to-end eorkforce planning process for the delivery of FWWC2027 to cover all workforce types at FIFA27 (paid staff, freelancers, tournament-time hires, secondees etc.)
• Collaborate closely with the FIFA Workforce Management team to develop and manage an integrated workforce planning process, ensuring appropriate and optimized resources to deliver the agreed service levels.
• Identify & assist with the development of all workforce types and define entitlements for each category.
• Establish and communicate a centralised headcount plan to serve as the single source of truth for planning and access to data
• Lead change management processes to support continuity in planning and execution
• Input into the workforce overall budget, calendar and to the overall workforce strategy

Workforce Operations & Management

• Deliver and manage the operational plans for all aspects of workforce operations at tournament time, including the design and delivery plan of site operations for workforce
• Scope all physical operation spaces, overlay, technology and other requirements associated with workforce delivery on site
• Develop and coordinate business process and scope of requirements for workforce systems to support on site operations at tournament-time
• Contribute to and deliver the workforce operations role specific and venue specific training
• Build and manage the schedule for of the workforce operations team
• Collaborate, support and motivate a large team of paid staff and volunteers who will deliver workforce operations on site
• Collaborate with the wider workforce team on a day-to-day, operational basis
• Manage logistics and operational requirements at tournament time such as office setup, internal communications, and event-time services (e.g. rewards, certificates, final match celebrations)
• Coordinate with HR and leadership on sensitive personnel matters
• Provide guidance and support to workforce operations venue managers at tournament-time
• Draft and communicate policies and procedures to ensure a consistent and positive workforce experience during events
• Define workforce service levels and contribute to the development of an entitlement’s matrix

Collaboration & Stakeholder Engagement

• Partner with cross-functional teams (e.g. Accommodation, Travel, Transport) to prioritise workforce needs
• Build and maintain strong client focused relationships with all functional areas and work to update and confirm detailed site requirements for all areas.
• Coordinate with wider workforce, HR and leadership on sensitive personnel matters

Technology & Innovation

• Provide input into the development and optimisation of Workforce technology tools and platforms
• Support digital transformation efforts to enhance workforce efficiency and communication

YOUR PROFILE

Work Experience

• Minimum of 8 years of work experience, with at least 2 years in a similar role within workforce planning or operations at an international events and/or sports industry.
• Strong knowledge of modern workforce planning systems, tools and practices.
• Experience in leading operational venue teams at large-scale events
• Expertise in data and decision making governance related to workforce planning in a complex environment.
• Demonstrated ability to project manage, prioritize effectively, and work independently.
• Demonstrated ability to lead team members and influence performance through positive leadership techniques.
• Strong communication skills, both written and verbal.
• Demonstrable adaptability and examples of where you’ve acted as a facilitator and/or negotiator.
• Experience working within a multicultural and or multinational organisation.

Languages

• Fluent in English, both written and spoken
• Fluent/Advanced Portuguese

Technology

• Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel)
• Proficiency in using project planning tools such as WeTrack and Monday.com
• Experience with workforce system implementations advantageous