Senior Customer Success Lead

Remote Jobs; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

An innovative education support firm in Brazil is looking for a Customer Success Manager to oversee the onboarding process for school partners, ensuring smooth operations and relationship management. The ideal candidate has strong experience in customer success, is highly organized, and excels at relationship building. This role offers opportunities for growth and innovation within a dynamic startup environment focused on improving mental health support in educational settings.

Qualificações

• Strong experience in Customer Success or Account Management in EdTech or mental health.
• Proven track record managing customer accounts from onboarding to renewal.
• Highly organized with strong project management skills to handle multiple partners.

Responsabilidades

• Oversee onboarding journey for school and district partners.
• Manage logistics, including rostering setup and training scheduling.
• Build strong relationships with key stakeholders.

Conhecimentos

Customer Success

Account Management

Project Management

Communication

Analytical Skills

Descrição da oferta de emprego

Employer Industry: EdTech and Mental Health Support

Why consider this job opportunity:

• Opportunity for career advancement and growth within a dynamic startup environment
• Engage in meaningful work that directly impacts student well-being and mental health
• Collaborate with a passionate team dedicated to improving mental health support in educational settings
• Develop and refine processes that contribute to the scalability of customer success initiatives
• Work in a fast‑paced, innovative environment with the chance to tackle complex challenges

What to Expect (Job Responsibilities):

• Oversee the complete onboarding journey for school and district partners, ensuring a smooth operational lifecycle
• Manage logistics for onboarding, including rostering setup, training scheduling, and coordination with internal teams
• Build and maintain strong relationships with key stakeholders, conducting regular account reviews and check‑ins
• Lead training sessions for school staff, facilitating the integration of Clayful into their workflows
• Analyze platform usage and engagement data to inform renewal and expansion strategies

What is Required (Qualifications):

• Strong experience in Customer Success, Account Management, or related roles, preferably within education/EdTech or mental health
• Proven track record managing a portfolio of customers or accounts through onboarding, adoption, renewals, and expansion
• Highly organized with strong project management and prioritization skills to handle multiple partners/projects simultaneously
• Excellent communication and relationship‑building skills for engaging diverse stakeholders
• Strong analytical skills to work with quantitative and qualitative data and derive actionable insights

How to Stand Out (Preferred Qualifications):

• Experience working cross‑functionally with teams such as Product, Coaching, Marketing, and Technical Support
• A passion for student well‑being, mental health, and equitable access within educational communities
• Proactive problem‑solving skills with a focus on anticipating partner needs and proposing solutions