Scrum Master - Salesforce Commerce Cloud (SFCC) - Brazil - Remote

GeorgiaTEK Systems Inc.; Teletrabalho; BRL 385.000 - 496.000; Tempo integral

Resumo da oferta

A leading technology company is seeking a Scrum Master to drive Agile delivery for Salesforce Commerce Cloud teams. The role involves facilitating Agile ceremonies, managing project scope, and ensuring high-quality delivery. Candidates should have over 8 years of experience in Agile methodologies and at least 5 years as a Scrum Master for eCommerce projects. Strong knowledge of Salesforce Commerce Cloud, Jira, and Agile best practices is essential. This position offers a remote work environment based in LATAM or Europe.

Qualificações

• 8+ years in Agile delivery.
• 5+ years as a Scrum Master for eCommerce teams.
• Hands-on experience with Salesforce Commerce Cloud or similar platforms.

Responsabilidades

• Lead Agile ceremonies and coordinate backlogs.
• Track sprint health and remove impediments.
• Provide status reporting and facilitate demos.
• Coach teams on Agile best practices.

Conhecimentos

Agile delivery

Scrum Master for web/eCommerce teams

Salesforce Commerce Cloud (SFCC)

Jira

Confluence

CI/CD awareness (Git, Jenkins, GitHub Actions, Azure DevOps)

Agile metrics

eCommerce domain knowledge

Descrição da oferta de emprego

Job Title :

Scrum Master – Salesforce Commerce Cloud (SFCC)

Duration : 10–11 months

Location :

LATAM or Europe – Remote

Role Overview

We are seeking an experienced Scrum Master to lead Agile delivery for Salesforce Commerce Cloud (SFCC) teams. This role focuses on facilitating Agile ceremonies, removing impediments, driving continuous improvement, and ensuring high-quality, predictable delivery across SFCC implementation and ongoing support initiatives (Run + Grow).

The ideal candidate has strong eCommerce domain expertise, can effectively coach cross-functional teams, and ensures alignment with organizational governance, security, and compliance standards.

Required Experience & Skills

• 8+ years in Agile delivery
• 5+ years as a Scrum Master supporting web / eCommerce teams
• Hands‑on experience with Salesforce Commerce Cloud (SFCC / SFRA) or comparable enterprise eCommerce platforms
• Proven ability to improve velocity predictability, reduce defect leakage, and manage dependencies
• Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus, or pragmatic multi‑team coordination)
• Proficiency with Jira (boards, filters, dashboards), Confluence (documentation), CI / CD awareness (Git, Jenkins, GitHub Actions, Azure DevOps), Scrum certifications : CSM or PSM I / PSM II
• Solid eCommerce domain knowledge :
  • Catalog, pricing, promotions
  • Checkout, payments, tax, shipping, returns
  • Order Management Systems (OMS)

Key Responsibilities

Agile Delivery & Facilitation

• Lead Agile ceremonies: daily stand‑ups, sprint planning, backlog refinement, reviews / demos, retrospectives
• Partner with Product Owners to prioritize backlogs, refine user stories, and define sprint goals
• Track sprint health (capacity, velocity, burndown / burnup) and manage scope
• Identify and remove impediments (dependencies, environments, test data, approvals)
• Coordinate cross‑team dependencies (SFCC, integrations, OMS, payments, SEO / content, analytics)
• Promote flow efficiency by limiting WIP and reducing blockers

Stakeholder Engagement & Reporting

• Provide clear, timely status reporting (velocity trends, sprint summaries, risks, mitigations)
• Facilitate effective demos to showcase business value and gather early feedback
• Ensure alignment with governance, security, compliance, PCI, accessibility, and change management

Coaching & Continuous Improvement

• Coach teams and stakeholders on Agile and Scrum best practices
• Facilitate retrospectives with measurable outcomes and follow‑through
• Foster a culture of psychological safety, accountability, and outcome‑driven delivery

Project Leadership

• Manage SFCC B2C implementation, migration, and enhancement projects end‑to‑end
• Define scope, objectives, timelines, and deliverables aligned with business goals

Planning & Execution

• Develop project plans, budgets, and resource allocation strategies
• Monitor progress, manage risks, and ensure quality and timeline adherence

Team Coordination

• Collaborate with developers, architects, QA, UX / UI teams, and third‑party vendors
• Ensure SFCC best practices across development and integrations

Technical Oversight

• Understand SFCC B2C architecture and APIs (OCAPI, SCAPI)
• Support integrations with payment gateways, OMS, CRM, and enterprise systems
• Work with SFCC Business Manager configurations as needed