Scanavenger Customer Support Specialist

buscojobs Brasil; Rio de Janeiro; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic tech company is seeking a Helpdesk Support Specialist to join their hybrid team. The role involves providing professional customer support and assisting with operational tasks in e-commerce and logistics. Candidates should be proficient in English at a C1+ level, have 3+ years of experience in a similar role, and possess strong organizational skills. The position is based in Rio de Janeiro, offering a monthly salary between $1,500 and $1,800 USD, based on qualifications and experience.

Qualificações

• 3+ years of experience in a similar customer-facing or support role.
• English language proficiency at C1+ level (written and verbal).
• Strong organizational and multitasking abilities.

Responsabilidades

• Provide timely and professional customer support via email, chat, and phone.
• Track global shipments and ensure timely delivery.
• Assist with e-commerce operations across various platforms.

Conhecimentos

Customer support

Organizational abilities

Problem-solving

Microsoft Office (Excel, Outlook)

Communication (email)

Descrição da oferta de emprego

Please don\'t apply if your English skills are not at a professional level (C1+)!

ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors.

We offer reliable, built-to-endure barcode scanners backed by one of the most responsive support teams in the industry.

ScanAvenger has been growing at an astonishing rate of 100% YOY. We’re looking for someone who wants to join a small, agile team and grow with the company. This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations.

Working hours: PDT (Los Angeles Time), with one hour break.

The monthly compensation for this role ranges from $1,500 to $1,800 USD, depending on qualifications and experience.

Helpdesk Responsibilities (Primary)

• Provide timely and professional customer support via email, chat, and phone. You’ll need to learn the product in and out.
• Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
• Escalate complex cases when needed while ensuring follow-up and resolution.
• Maintain accurate customer logs and records.
• Update and maintain the internal Knowledge Base content for recurring issues and fixes.

Operational Support (Secondary)

• Track global shipments and ensure timely delivery.
• Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
• Help manage worldwide stock levels and coordinate with warehouses.
• Assist with new order placements and help prevent stockouts.
• Support product launch campaigns and ensure marketplace listings are accurate.
• Communicate with global suppliers and partners.
• Help with internal process documentation and task tracking.

Qualifications

• English language proficiency at C1+ level (written and verbal).
• 3+ years of experience in a similar customer-facing or support role
• Professional email communication.
• Strong organizational and multitasking abilities
• Proven track record of ownership and task follow-through
• Resourcefulness and problem-solving mindset
• Intermediate Microsoft Office skills (especially Excel and Outlook)
• Bonus: Experience with Amazon Seller Central
• Bonus: Technical background or comfort with tech troubleshooting
• Ability to switch between customer support and internal operations tasks as needed
• Comfortable working independently and taking ownership of outcomes