Sales Operations Analyst (Sales Administrator)

Seequent; Belo Horizonte; Presencial; BRL 8.000 - 12.000; Tempo integral

Resumo da oferta

A leading technology company is looking for a sales support professional to manage the renewal process and engage with customers. The ideal candidate should have a minimum of 3 years' experience in sales support, excellent communication skills, and a strong understanding of SaaS business models. You will work from our Belo Horizonte office for at least three days a week, collaborating with various teams to drive efficiency and customer satisfaction. Join us to contribute positively to a dynamic work environment.

Serviços

Equity, diversity, and inclusion initiatives

Collaborative work environment

Career growth opportunities

Unique benefits per location

Qualificações

• Minimum of 3 years in sales support or administration.
• Experience liaising with customers.
• Strong understanding of SaaS business models.

Responsabilidades

• Support renewal opportunities with customer engagement tasks.
• Manage the renewal process and ensure timely execution.
• Work closely with stakeholders to optimize workflows.

Conhecimentos

Sales support assistance

Customer engagement

Data analytics

CRM software proficiency

Communication skills

Ferramentas

Salesforce

Microsoft Excel

Power BI

Descrição da oferta de emprego

Overview

In this role, you will have the opportunity to :

• Supporting on a named set of renewal opportunities with things such as customer engagement, quote preparation, quote and contract updates, customer requested changes, closing renewals with the correct documentation and information.
• Managing the renewal process by addressing any potential obstacles, preparing renewal quotes, and facilitating discussions to ensure contract renewals occur smoothly and on time.
• Ad-hoc administrative tasks and data analysis for the region.
• Manage renewal execution by engaging with Account Management team 90 days before contract end date.
• Verify all renewal quotes are accurate and compliant with both customer requirements and internal policies (e.g., pricing, terms, legal compliance).
• Closing renewals and passing to the licensing team with accurate information that is up to date and avoids the need to return the opportunity from closure review.
• Work closely with key stakeholders in Finance, Commercial as well as the legal and product teams to help manage and optimise processes and workflows related to the region, including around SFL, SAP, licensing platforms and other BSS platforms directly impacting EMEA customers and business activities.

Qualifications

• Minimum of 3 years of experience in sales support or administration.
• Experience working and liaising with customers.
• Experience with data analytics and data structure.
• Strong understanding of SaaS business models, customer lifecycle management, and subscription-based revenue generation.
• Proficiency in using Customer Relationship Management (CRM) software, such as Salesforce.
• Expertise in using Microsoft Excel and Power BI.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to non-technical stakeholders.

Additional Information Office-based working environment, work from our Belo Horizonte office three or more days per week.

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Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team! Benefits of being a Seequenteer and why you’ll love being on our team. We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.If this posting gets you excited about joining Seequent please apply now!For more information about everything Seequent, please visit Seequent.com.