Sales Advisor, Trilingual

Concentrix; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer service provider in São Paulo is seeking an Advisor I for B2B Sales. The successful candidate will engage with customers through inbound and outbound calls and online, focusing on selling products and services. Responsibilities include processing orders, providing customer support, and achieving sales targets. Proficiency in Brazilian Portuguese, English, and Spanish is required, as well as excellent communication skills. This full-time position offers an opportunity to grow in a dynamic team environment.

Qualificações

• Ability to achieve sales targets.
• Proficiency in Brazilian Portuguese, English, and Spanish.
• Strong customer communication skills.

Responsabilidades

• Interface with customers via calls and Internet.
• Process customer orders and sales.
• Provide basic customer service support.
• Maximize sales opportunities.
• Maintain knowledge of products and services.

Conhecimentos

Sales skills

Customer service

Communication

Empathy

Descrição da oferta de emprego

Description

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Location: BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements: Brazilian Portuguese (Required), English (Required), Spanish (Required)

Time Type: Full time