Risk Manager, LATAM PQ, Trustworthy Shopping Experience

Amazon Servicos de Varejo do Brasil Ltda. - C41; São Paulo; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading e-commerce company is seeking a candidate to enhance buyer experiences and manage relationships with stakeholders in Brazil and Mexico. This role involves developing strategies, policies, and training materials to ensure effective operations and compliance within Amazon's marketplace. Ideal candidates should have a bachelor's degree, proficiency in Excel and SQL, and fluency in English. Join us in our commitment to delivering the best customer experiences.

Qualificações

• Bachelor's degree or equivalent.
• Knowledge of and proficiency in Excel and SQL.
• Experience leveraging technology to drive process improvements.

Responsabilidades

• Develop and maintain key relationships with internal stakeholders.
• Create strategies to enhance buyer experiences and minimize threats.
• Develop policies and recommendations to identify bad actors.

Conhecimentos

Data analysis

SQL

Excel

Fluent English

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Have you ever thought about what it takes to be called the #1 most trusted company for customers? What would you do to create a trusted marketplace where millions of buyers can shop and have a perfect order experience? Amazon’s Product Quality team, part of Trustworthy Shopping Experience, works to ensure that customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team is constantly innovating on behalf of both buyers and sellers to solve business problems. This role will achieve this mission for Amazon’s Mexico and Brazil stores.

Key Job Responsibilities

• Develop and maintain key relationships with internal stakeholders in the LATAM region, particularly teams focused on third-party seller business growth and policy enforcement.
• Work with local teams to develop unique strategies designed to anticipate and remove threats to great buyer experiences. Understand and explain the estimated business impact of various initiatives to key stakeholders.
• Develop region-specific policies and policy recommendations to improve our ability to identify and take appropriate actions against bad actor Sellers, maximize automation and efficiency in resolving issues and identify and achieve measurable goals.
• Lead localization efforts for policies and seller communications.
• Develop and deliver educational and training materials for both internal and external consumption.

Basic Qualifications

• Bachelor's degree or equivalent
• Knowledge of and proficiency in Excel and SQL
• Experience leveraging technology to drive process improvements
• Experience with data analysis and SQL
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience in compliance program management, legal, governance, audit, risk / loss prevention, or equivalent

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