Retail Key Holder, Santa Maria, #398

Gopuff; Santa Maria Madalena; Presencial; BRL 20.000 - 80.000; Tempo integral

Descrição da oferta de emprego

Hybrid Service Desk Analysts (Spanish + English)

Are you passionate about solving technical problems and supporting users around the world?

Do you speak Spanish C1, and English at a C1/C2 level?

If yes — we want to meet you!

Customer Service Tools Operations

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you passionate about system optimization, tech-driven solutions, and enhancing customer service efficiency? If so, we have the perfect opportunity for you!

What You’ll Do:

• System Management – Maintain, configure, and update customer service tools to ensure seamless operations.
• Requirement Coordination – Gather feedback from CE-Sites, collaborate with product & R&D teams to enhance system features.
• Data-Driven Improvements – Analyze system performance, monitor usage trends, and drive tool efficiency.
• Training & Support – Provide hands-on training, create documentation, and offer technical assistance to the customer service team.

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

2+ years of experience in service tool operations or a related field.

Strong coordination skills to align cross-functional resources for tool development.

Proficiency in Portuguese & English with a sharp ability to learn and adapt.

Ready to elevate customer service technology and make an impact? Apply now and be part of our global journey!

Sales Manager – Team Lead

Multinational company leader in their sector, is looking for a Sales Manager team lead, in charge of leading 3-5 team members and carrying their own quota. This is a hybrid role where you would have to go to the office 3 days a week.

Job purpose

To lead a group of 3 – 4 Sales Associates in their day-to-day sales activity. To drive revenue growth through managing your team with their opportunity portfolio, personal marketing activity & personal development. Your role will be compounded by owning your own opportunity portfolio as well; supporting clients in assessing their Human Capital Management strategy & demonstrating why ADP should be their chosen partner.

Key objectives

• Responsible for the development & maintenance of a comprehensive plan for team sales activity including pipeline and productivity. Responsible for managing both personal and team quota.
• Responsible for supporting the wider Leadership group of all active sales processes within the team, ensuring co-ordination of company resource in an optimal and effective manner.
• To fulfil the standard accountabilities of a Sales Associate in addition to the above objectives.
• To monitor the performance of the team daily, coordinating resources, monitoring activity, and where necessary initiating corrective action with Regional Sales Manager to ensure sustainable delivery of results.
• To generate new business through inbound leads but also personal marketing efforts.
• To execute on personal quota plus part of team target
• To manage sales opportunities through direct reports
• Weekly team & leadership sales forecasting.
• To work alongside your fellow Leaders in identifying training & development needs across the wider team.
• Delivering training sessions (ad-hoc)
• To submit the relevant management reports in a timely manner including up to date forecasting information.
• Be result driven to ensure a laser focus on overachievement on quota.
• Responsible for the direction of the team with regards to training, engagement & development.
• Member of the sales leadership team.

Skills and knowledge

• Ability to anticipate, identify and analyze problems and opportunities, establish priorities and effectively apply resolutions.
• In-depth knowledge of commercial/sales issues preferably within a Payroll/HR software and service environment.
• Ability to review and measure progress against specific criteria and take necessary corrective action where appropriate.
• Must be able to demonstrate excellent communication skills, personal integrity and a positive attitude in all dealings with colleagues/clients.

Education and experience

• Must be able to demonstrate extensive direct selling experience, preferably within a Payroll/HR software and service environment and consistent over performance

Salary Package Offered

Target Incentive: 45%

Benefits

• Health Insurance with dental
• Wellhub Plan
• Life Insurance
• PAE

Associate Sales Representative Bilingual (PORT+ENG)

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

The role involves expertise in identifying potential customers and converting them into clients, focusing on the dynamic and rapidly evolving social media and technology sectors in Brazil. You will play a crucial part in expanding Meta's market presence in this vibrant region by understanding local customer behavior and preferences

You will

• Conduct detailed market assessments to identify potential client segments and tailor acquisition strategies relevant to the Brazilian context.
• Develop and implement culturally and contextually adapt marketing and outreach strategies in alignment with Meta's branding.
• Engage with potential clients via various communication platforms including face-to-face meetings, social media platforms, and digital communications to build strong relationships.
• Collaborate with internal marketing and sales teams to localize content suitable for the Brazilian market.
• Analyze competitors activities within social media and tech industries to ensure our product offerings stand out.

You have

• 6 months of experience or more in sales related roles, preferably within the Brazilian market or for multinational tech firms.
• Proficiency in Portuguese and English with strong communication and negotiation skills. Spanish communication proficiency is a plus.
• Understanding of the Brazilian digital marketing landscape, including knowledge of social media trends and platforms predominantly used in Brazil.
• Availability to commute to the office: Chacará Santo Antonio (Zona Sul).