Remote Service Coordinator - LATAM

Scalesource; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading home care company is seeking a Remote Service Coordinator to manage client interactions and support caregivers. This role requires strong customer service skills and excellent organization. Ideal candidates will have at least 2 years of experience in customer service or care coordination and have effective English communication skills. Competitive salary of USD $1,200/month plus performance bonus offered.

Qualificações

• 2+ years of experience in customer service or care coordination.
• Strong verbal and written English communication skills (C1/C2).
• Experience in home care or healthcare services preferred.

Responsabilidades

• Serve as the primary point of contact for clients and families.
• Provide support to caregivers with client information.
• Document client notes and updates in the CRM system.
• Coordinate staffing coverage for ongoing client cases.

Conhecimentos

Customer service

Organizational skills

Communication skills

Empathy

Ferramentas

CRM software

Scheduling systems

Descrição da oferta de emprego

Remote Service Coordinator

Job Title: Remote Service Coordinator
Location: Fully Remote
Working Hours: 9:00 AM – 6:00 PM (EST/CST/PST)
Salary: USD $1,200/month + performance bonus

About ComForCare (Best Life Brands)

ComForCare is a trusted leader in home care services, dedicated to helping seniors and individuals with disabilities live safely, independently, and comfortably. As part of the Best Life Brands network, we deliver personalized, high-quality care through dedicated caregivers and support staff.

The Service Coordinator plays a vital role as the main point of contact for clients and caregivers, ensuring consistent communication, smooth care delivery, and exceptional service at every step.

Role Overview

We are seeking a proactive and detail-oriented Remote Service Coordinator to support daily operations, client communication, and care delivery processes. You will serve as a liaison between clients, families, caregivers, and internal teams to make sure services run efficiently and with a high level of professionalism.

This role requires strong customer service skills, excellent organization, and the ability to resolve issues quickly while maintaining a warm, compassionate approach.

Key Responsibilities

• Serve as the primary point of contact for clients and families, handling inquiries, concerns, and service updates.
• Provide real-time support to caregivers, ensuring they have accurate client information and shift details.
• Assist with onboarding processes, updating client files, and maintaining accurate service records.
• Coordinate with schedulers and recruiters to ensure staffing coverage for all ongoing and new client cases.
• Handle service-related concerns, follow-up calls, and client satisfaction check-ins.
• Document client notes, updates, incidents, and feedback in the CRM system.
• Support compliance by ensuring caregiver documentation and client records remain complete and up to date.
• Assist leadership with service reports, client updates, and periodic performance summaries.
• Collaborate with the care team to address urgent needs, last-minute changes, and service escalations.

Qualifications

• 2+ years of experience in customer service, care coordination, case management, or administrative support.
• Experience in home care, senior care, healthcare services, or a similar client-facing environment strongly preferred.
• High-level verbal and written English communication skills (C1/C2).
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Empathetic approach and ability to work effectively with seniors, families, and caregivers.
• Proficiency with CRMs, scheduling systems, and documentation tools.
• Remote work experience preferred.

Requirements

• Professional remote work setup and reliable high-speed internet.
• Strong Zoom presence and communication skills.
• Introduction video required as part of the recruitment process.