Regional Product Specialist (Services)

Leica Biosystems; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in life sciences seeks a Regional Product Specialist (Services) in São Paulo. Responsibilities include providing technical guidance, training, and support while collaborating with commercial teams across LATAM. Candidates should have a technical or bachelor’s degree, strong experience in the healthcare sector, and be fluent in English and Brazilian Portuguese. The position requires significant travel and effective cross-cultural communication. Join a passionate team dedicated to making an impact in cancer diagnostics.

Qualificações

• Strong field experience in technical roles within the healthcare or medical devices industry.
• Ability to manage complex technical processes.
• Fluent in English and Brazilian Portuguese; Spanish is a plus.

Responsabilidades

• Provide technical and application support to customers.
• Deliver product training and workshops for internal teams.
• Monitor product performance in the field and communicate feedback.

Conhecimentos

Technical support

Field training

CRM tools (Salesforce)

Multicultural communication

Formação académica

Technical or Bachelor's degree in Life Sciences, Engineering, or related field

Ferramentas

Microsoft Office Suite

ERP systems

Descrição da oferta de emprego

Join to apply for the Regional Product Specialist (Services) role at Leica Biosystems.

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher's operating companies, our work saves lives—and we're united by a commitment to innovate for tangible impact.

We are a global leader in cancer diagnostics, with a comprehensive portfolio spanning from biopsy to diagnosis.

Our mission is "Advancing Cancer Diagnostics, Improving Lives."

We empower clinicians with innovative, reliable solutions that give patients timely, accurate answers.

When you join us, you become part of a passionate team that knows every moment matters.

This position is located in São Paulo / Capital and will be remote with frequent travel across LATAM and presence at customer offices.

You will be a part of the Services and Applications team and report to the Services and Applications Manager.

The role involves providing technical guidance, training, and field support while collaborating with commercial teams to drive business growth and customer satisfaction.

In This Role, Your Main Responsibilities Are

Serve as the regional subject matter expert for Leica products, providing technical and application support to customers, training Field Service Engineers (FSE), Field Application Specialists (FAS), and indirect channels across LATAM.

Manage knowledge base across the region for services by delivering product training and workshops for internal teams, indirect channels, and customers, ensuring proper usage and best practices.

Escalate critical technical issues, troubleshoot services promptly, and follow up on corrective actions to prevent recurrence.

Monitor product performance in the field, collect feedback, and communicate improvement opportunities to global product teams.

Support the launch of new products in LATAM, including training, marketing alignment, and technical validation, and participate in regional and global product meetings to share insights and best practices.

The Essential Requirements Of The Job Include

Education

Technical or Bachelor's degree in Life Sciences, Engineering, or related field.

Experience

Proven strong field experience in technical roles within the healthcare or medical devices industry; IVD experience is a strong plus.

Proven ability to manage complex technical processes and support multidisciplinary teams.

Experience with CRM tools (Salesforce), ERP systems, and Microsoft Office Suite.

Ability to work effectively across cultures and geographies.

Language

Advanced English (spoken and written).

Advanced Brazilian Portuguese (spoken and written).

Spanish will be a differential.

Travel, Motor Vehicle Record Requirements

Ability to travel 80%+, frequent overnight travel, and maintain a flexible schedule, often with short notice.

International travel will be required.

Must have a valid driver's license with an acceptable driving record.

Must have a valid passport and USA Visa.

Join our winning team today.

Together, we'll accelerate the real-life impact of tomorrow's science and technology.