Quality Sr Analyst

Sanofi; Guarulhos; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading global healthcare company is seeking a Full Quality Assurance Analyst in São Paulo, Brazil, to ensure compliance with procedures and improve quality assurance within sales processes. This role requires strong analytical skills and excellent communication in Portuguese and English. Responsibilities include auditing sales calls, providing constructive feedback, and developing quality improvement strategies to enhance the customer experience. The ideal candidate will have experience in quality assurance and be proficient in CRM software like Salesforce and HubSpot.

Qualificações

• Experience in a quality assurance role in a sales-oriented environment.
• Attention to detail is critical for analyzing audits and feedback.
• Proficiency in CRM software is required.

Responsabilidades

• Audit and evaluate sales calls to ensure compliance.
• Develop strategies for quality improvement.
• Provide feedback and training to the sales team.
• Compile reports on quality assurance metrics.

Conhecimentos

Quality assurance experience

Strong analytical skills

Excellent written and verbal communication in Portuguese and English

Proactive problem-solving

CRM software skills

Ferramentas

Salesforce

HubSpot

Descrição da oferta de emprego

Experience in QA for BPO companies (B2B or B2C campaings)

Activities

Audit and evaluate sales calls and communications to ensure compliance with company standards and regulatory requirements.

Develop quality improvement strategies based on audit findings, with a focus on improving the customer experience.

Provide constructive feedback and customized training sessions to the sales team based on identified gaps.

Work closely with sales managers to refine sales processes and implement best practice guidelines.

Compile detailed reports on quality assurance metrics for review by senior management.

You have

Experience in a quality assurance role in a sales-oriented environment.

Strong analytical skills with exceptional attention to detail.

Excellent written and verbal communication skills in Portuguese and English (minimum level B2).

Advanced skills in CRM software such as Salesforce and HubSpot.

Ability to work independently with a proactive approach to problem solving and process improvement.

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Full Quality Assurance Analyst

- Giving support for executing and ensuring quality during all processes in MSN Brazil.

- Maintain a standardized methodology that ensures the quality of processes of the product

and company.

- Giving support to the involved areas on the execution of tests and internal certification of

products to ensure quality standards and that proper functioning are met.

- Register and keep the information updated to avoid deviations in the defined quality

parameters, agreeing preventive and corrective actions with the responsible for QA

department.

- Maintain documents and plans updated (Incident, Notification, nomination, CAPAs,

Deviation, Training, SOPs, etc), verifying the validity of registration, permits, among

others.

- Support QA department responsible for Internal Audits, as part of the control and

monitoring process.

- Monitoring of analytical quality assurance activities.

- Review and close the quality control log books.

- Review of instrument qualification documents and calibration records.

- Review of electronic data records.

- Review of deviation investigation reports, OOT and OOS.

- Review specifications and test methods as appropriate

- Responsible for opening / giving number of Incident, Notification, nomination, CAPAs,

- Supporting and ensures the continuity of the policies, processes and procedures of all

compliance management systems.

- Carry out self-inspections together with the responsible for the QA department.

- Review of method validation, method verification and method transfer documents.

- Giving support on the analyses and actions plan for the resolution of Non-Conformities.

- Responsible for preparing the documentation for new employees, ensuring training on the

applicable SOPs.

- Review of batch audit trails

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