Project Coordinator - Commercial (100% remote)

WiseVAs | Virtual Assistants; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A remote telecom support company is looking for an experienced telecom professional to manage projects independently. Responsibilities include liaising with clients and carriers, conducting onboarding, and ensuring project timelines are met. The ideal candidate will have at least 3 years of commercial telecom experience and be fluent in English. This position allows for flexibility and ownership in a remote working environment.

Qualificações

• Must have at least 3 years of commercial telecom experience.
• Needs to be fluent in English, both verbal and written.
• Must have hands-on experience with telecom providers.

Responsabilidades

• Own telecom projects from contract signature to closeout.
• Act as the primary liaison between clients, carriers, and internal teams.
• Conduct client onboarding and manage timelines and dependencies.

Conhecimentos

Fluent English (verbal and written)

3+ years of commercial telecom experience

Hands-on experience working with telecom carriers

Strong understanding of number porting

Experience coordinating across departments

Highly organized

Reliable phone and internet connection

Ability to problem-solve beyond scripts

Descrição da oferta de emprego

Overview

WiseVAs connects high-performing professionals with U.S.-based companies that demand ownership, speed, and operational excellence. We act as a strategic partner, placing talent ready to operate independently in mission-critical roles.

Responsibilities

• Own telecom projects from contract signature to closeout
• Act as the primary liaison between :, Clients, Carriers, Vendors, Internal teams
• Conduct client onboarding and attend sales handoff meetings
• Order parts, schedule installations, submit and track number ports
• Manage timelines and dependencies across all stakeholders
• Proactively manage and set client expectations
• Push carriers and vendors to meet commitments and deadlines
• Ensure accurate billing setup and clean transition to support
• Maintain complete and accurate documentation in Utiliko
• Create, improve, and document SOPs and workflows
• This role is NOT:
  • A ticket-only role
  • A handoff-based position
  • A role that waits for instructions
  • Residential or call-center telecom support

Requirements

• Fluent English (verbal and written)
• 3+ years of commercial telecom experience (not residential)
• Hands-on experience working with : AT&T, Verizon, Spectrum, Comcast, Cox
• Strong understanding of number porting, including : LOAs, FOCs, Rejections, Partial ports
• Experience coordinating across : Sales, Installation, Support, Billing
• Highly organized, professional, and self-motivated
• Strong sense of urgency and ownership
• Reliable phone and internet connection
• Ability to problem-solve beyond scripts and checklists

Ideal Candidate Profile

• Proactive owner who anticipates issues before they escalate
• Pushes timelines forward without being asked
• Operates independently in a fast-moving commercial telecom environment
• Comfortable holding carriers, vendors, and internal teams accountable

Apply now

This is an external position to work at a WiseVAs client. Considering that the management of job positions is entirely handled by the hiring companies, and that WiseVAs operates solely as an intermediary between the candidate and the hiring company, the submission of proposals by candidates does not guarantee employment. Similarly, candidates acknowledge and authorize the storage of resumes and proposals in WiseVAs's database, as well as the receipt of messages, emails, and calls offering new job positions and opportunities.