Program Manager, Learning & Development Corporate Functions

CareerArc; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading tech company in São Paulo is seeking an experienced Program Manager for Learning & Development. The role involves maximizing enterprise learning resources, managing cross-functional teams, and improving learning processes. The ideal candidate will have advanced qualifications in project management or L&D, proven experience in project delivery, and excellent communication skills. This position offers a dynamic work environment focused on innovation and skills-based development.

Qualificações

• Experience in delivering complex Learning & Development projects.
• Ability to work in cross-functional teams.
• Strong analytical skills to interpret data effectively.

Responsabilidades

• Maximize use of enterprise learning & development content.
• Partner with Talent Consultant to develop learning priorities.
• Monitor and track programme progress to meet targets.

Conhecimentos

Project management

Stakeholder engagement

Data analysis

L&D tools proficiency

Excellent communication skills

Formação académica

Advanced degrees or certifications in project management or L&D

Ferramentas

LMS platforms

Project management software

Authoring tools such as Articulate

Descrição da oferta de emprego

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Program Manager, Learning & Development Corporate Functions
Program Manager, Corporate Functions Learning and Development (L&D)

Overview

The Program Manager will support the Talent Consultant in delivering a consistent learning service across the Corporate Functions. The role focuses on maximizing the use of enterprise learning programmes and resources, sourcing specialist development where required, and playing a key role in re‑setting the learning strategy as the organization transitions to a skills‑based development approach.

Role and Responsibilities

• Maximizing Use of Enterprise L&D Content
  • Partner with the Talent Consultant and functional representatives to support the development of cross‑functional learning priorities.
  • Update SharePoint learning portals with the latest information on the enterprise offer.
  • Measure learning consumption and provide regular reporting to the Corporate Functions Talent Consultant and each function's learning representative.
  • Collaborate with functional learning representatives to increase engagement with learning in a measurable way.
• Learning Programmes
  • When learning needs cannot be fulfilled by existing enterprise resources, help functions access specialist development.
  • Provide guidance on working with vendors or specialist technical training institutes.
  • Develop training where necessary and when scope allows.
• Skills‑Based Organization & Innovation
  • Contribute to re‑shaping how learning is delivered across functions as the organization shifts to a skills‑based strategy.
  • Identify thematic development patterns and collaborate with the Talent Consultant to address cross‑functional development needs.
  • Introduce learning agents where appropriate and build/implement agents to enhance the learner experience and accelerate learning delivery.
• Process Improvement
  • Assess existing Corporate Functions L&D processes and workflows, identifying opportunities for improvement, and producing new processes and self‑help guides.
  • Implement best practices and innovative solutions to improve efficiency and effectiveness.
• Program Planning and Execution
  • Develop comprehensive project plans aligned to organizational needs for cross‑functional L&D support.
  • Coordinate cross‑functional teams—including learning designers, delivery specialists, administrators, and subject matter experts—to ensure successful programme execution.
  • Monitor and track programme progress, adjusting plans as needed to meet targets.
• Stakeholder Management
  • Provide updates and ensure alignment with the Corporate Functions Learning Programme Strategy.
  • Serve as the primary point of contact for programme‑related inquiries from the Talent Consultant.
• Risk Management
  • Identify risks related to implementing the cross‑functions learning support model and develop mitigation strategies to minimize impact.
• Quality Assurance
  • Ensure all L&D programme deliverables meet required quality standards and specifications.
  • Implement continuous improvement processes to strengthen programme performance and outcomes.
• Data Analysis and Reporting
  • Collect and analyze data to evaluate performance, identify trends, and support decision‑making.
  • Prepare and present detailed reports on programme status, outcomes, and improvement opportunities.
• Benchmarking and External Insights
  • Bring external insights and recommendations to strengthen the effectiveness and innovation of L&D initiatives.

Skills and Qualifications

• Educational Background
  • Advanced degrees or certifications in project management (e.g., PMP, PgMP) or L&D (e.g., CPLP) are preferred.
• Experience
  • Proven experience in programme or project management with a track record of delivering complex L&D projects successfully.
  • Experience working in cross‑functional teams and within a matrixed organization.
• Technical Skills
  • Proficiency in project management software and L&D tools (e.g., LMS platforms, authoring tools such as Articulate).
  • Strong analytical capability with the ability to interpret data and make evidence‑based decisions.
• Soft Skills
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Strong organizational abilities with the capacity to manage multiple priorities simultaneously.
  • Strategic thinker with a problem‑solving mindset and strong execution capability.
• Personal Attributes
  • Self‑motivated, proactive, and able to work independently.
  • Detail‑oriented with a strong commitment to delivering high‑quality results.
  • Adaptable and resilient, thriving in fast‑paced and dynamic environments.

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.