Production Support Analyst

emagine; Vitória; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A financial services company located in Vitória, Brazil, is seeking a Fixed Income & Rates Technology Specialist. This role involves providing production support for Fixed Income products and working closely with front-office trading systems during LATAM trading hours. Candidates should have experience in trading systems, strong communication skills, and familiarity with SQL and programming. The position offers a hybrid setup and requires participation in on-call rotation for critical production support.

Qualificações

• Experience with front-office trading systems, eTrading and OTC workflows.
• Solid understanding of pricing, risk, and market data feeds.
• Ability to communicate clearly with traders under pressure.

Responsabilidades

• Provide front-office production support for Fixed Income products.
• Act as the main point of contact for traders and business users.
• Perform root cause analysis across the full trade lifecycle.

Conhecimentos

Front-office trading systems experience

Communication under pressure

SQL

Scripting

Log analysis

Basic programming (Python, Java, JS)

Ferramentas

Jira

Xray

Descrição da oferta de emprego

Role Summary The role is a Fixed Income & Rates Technology Specialist supporting mission-critical front-office trading platforms during LATAM trading hours (GMT-6) . The position combines Production Support , QA Testing , and L2 Engineering , with primary focus on live trading support and secondary involvement in testing and engineering activities.

Key Responsibilities

• Provide front-office production support for Fixed Income products (Bonds, Swaps, Inflation-linked instruments).
• Act as the main point of contact for traders and business users , owning incidents from triage through resolution.
• Perform root cause analysis across the full trade lifecycle and implement workarounds during live trading.
• Conduct functional, regression, and integration testing , including P&L and risk validation.
• Manage defects and test cases using Jira / Xray .
• Support application delivery, minor enhancements, bug fixes, and proactive monitoring.

Required Skills & Knowledge

• Experience with front-office trading systems , eTrading and OTC workflows.
• Solid understanding of pricing, risk, and market data feeds .
• Ability to communicate clearly with traders under pressure.
• Exposure to SQL, scripting, log analysis , and basic programming (Python / Java / JS).
• Familiarity with cloud, microservices, messaging systems, and databases is a plus.

Hybrid and flexible setup

Collaboration with global trading, quant, and engineering teams

On-call rotation for critical production support