Product Performance Sr. Analyst, Digital

AGCO; Canoas; Híbrido; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A global leader in agricultural machinery is seeking a Product Performance Sr. Analyst to enhance product health through customer support and collaboration with engineering teams. This hybrid role, based in Canoas, Brazil, requires 2-5 years of experience, fluency in English, and strong analytical skills. Responsibilities include resolving customer issues, managing product support programs, and engaging with cross-functional teams. Benefits include medical assistance and profit-sharing plans, emphasizing a diverse and inclusive workplace.

Serviços

Medical and dental assistance

Meal and food vouchers

Pharmacy agreement and life insurance

Profit Sharing and AIP incentive plans

Qualificações

• 2-5 years of experience in a technical problem-solving role in Customer Support.
• Fluent English with excellent influencing and negotiating skills.
• Solid understanding of precision farming products and related technologies.

Responsabilidades

• Assist the back-office team in solving complex customer and dealers' problems.
• Work with Engineering, IT, and Product Owner teams to resolve technology issues.
• Manage Product Support Program definition and deployment.

Conhecimentos

Analytical skills

Problem-solving skills

Negotiation skills

Communication skills

Knowledge of Agricultural Machinery

Stakeholder engagement

Multicultural interface

Descrição da oferta de emprego

Product Performance Sr. Analyst, Digital

Location: Canoas, RS, BR

Workplace Type: Hybrid/Remote

We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!

Purpose and Scope

The purpose and scope of the Product Performance Specialist is to act as a subject matter expert for the Onboard Precision Farming products and technologies: ACM, Guidance, Terminals, ISO Bus, and other related products. The position is directly responsible for identifying systemic failures, resolution definition, and field implementation of product improvements that increase the overall health of AGCO products. The position is directly responsible and accountable for meeting or exceeding product health targets, including time to identify new issues and time to implement improvements to the field population.

This individual will work globally with AGCO back-office employees to resolve customer-reported failures from various regions. This individual will be responsible for working with the AGCO Engineering teams, IT teams, and vendors to drive the resolution of customer-reported failures in a timely manner, using the Product Problem Resolution (PPR) process. This individual will also work with Digital and NPI team members to ensure the readiness of any new product launches including publications, training, technical documentation, and diagnostics.

Responsibilities

• Assist the back-office team in solving complex customer and dealers' problems by engaging cross-functional AGCO teams.
• Work with back office, Engineering, IT and Product Owner teams as needed to prioritize and resolve technology issues.
• Achieve PPR/PCR Time to Identify and Time to Upgrade targets.
• Manage Product Support Program definition and deployment.
• Author Service Bulletins and Knowledge Objects.
• Ensure communication of current product issues and resolution status to the markets.
• Engage in New Product Introductions (as required) to identify training needs, technical publications (requirements and approval), and support requirements.
• Assist AGCO Product Integrity team regarding product concern resolution initiatives (as required).
• Drive engagement with dealers and customers ensuring the proper issues are being nominated to the product concern resolution process.

Qualifications

• 2-5 years of experience in a technical problem-solving role in Customer Support.
• Fluent English and excellent influencing and negotiating skills across all levels.
• Excellent analytical and problem-solving capabilities and communication skills – both written and verbal.
• Good knowledge of Agricultural Machinery and Precision Farming Products and a Farmer-First focus.
• Experienced in internal and external stakeholder negotiations within complex projects and systems.
• Solid understanding of precision farming products, knowledge of the related technologies.
• Solid understanding of agricultural dealer service technician needs and environments.
• Ability to work under pressure and prioritize tasks to ensure efficiency.
• Ability to multitask and interface with many personalities in various cultures.

Benefits

• Medical and dental assistance.
• Meal and food vouchers.
• Pharmacy agreement and life insurance.
• Profit Sharing and AIP incentive plans.

Your Workplace

You will work with your wonderful AGCO colleagues in a Hybrid model from Canoas (Brazil). We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.