Presales Enterprise Architect / Field CTO

ServiceNow; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A technology solutions provider in São Paulo is seeking an Enterprise Architect to drive engagement with federal clients. This role requires strategic leadership in the design of complex solutions, focusing on AI integration and the ServiceNow platform. Candidates should have extensive experience in IT, particularly in the public sector, and a strong command of architecture frameworks such as TOGAF. Excellent communication and problem-solving skills are essential. The position offers a full-time contract with no remote work option.

Qualificações

• Experience working in public sector in Brazil.
• 15 years of IT experience, including 10 years with senior technology leaders.
• Expertise in designing and implementing advanced application architectures.

Responsabilidades

• Engage with customer executives to identify pain points.
• Lead architecture and design engagements for strategic customers.
• Provide thought leadership and collaborate with internal business units.

Conhecimentos

Communication skills

Problem-solving skills

Business relationship building

Technical leadership

Formação académica

ServiceNow knowledge: CSA level

15 years of IT experience

Ferramentas

TOGAF

SAP HANA

Salesforce

Descrição da oferta de emprego

ServiceNow is seeking an Enterprise Architect to join our team. The Enterprise Architecture Team is part of our pre‑sales organization focused on building credibility and trust with the technical leaders in our largest federal clients by developing cross‑functional strategies and solutions. The Enterprise Architect role is focused on bringing technical expertise, real‑world experience, strong executive engagement skills and an inspirational mindset to help our federal customers understand the opportunities of our Platform of Platforms vision and build their AI journey. You will act as a business and technical leader for our customers, construct the most complex solutions designed to ensure that they can realize the value they need. Your primary responsibility will be to create and communicate high‑level architectures and strategies leveraging best practices for the public sector resulting in customer trust and best‑in‑class solutions. You will work alongside customers, partners and other account‑team roles to ensure the strategic business and technical integrity of proposed ServiceNow solutions, providing architectural guidance and support throughout customer engagements.

Key Responsibilities

• Engage with customer executives to identify pain points and translate them into scalable, robust and secure ServiceNow solutions.
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the ServiceNow platform and the potential opportunities of the future of work.
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management and the co‑creation of public‑sector specific solutions.
• Understand the business strategy, buying cycles for public clients and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape.
• Understand the detail behind ServiceNow and the Platform of Platforms architecture and communicate it at various levels.
• Work with architecture development methods, modelling approaches and architecture patterns for integration.
• Interact at multiple levels within a customer account (CXOs, SVPs, Directors, Enterprise Architects, Technical Architects, Domain Architects) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units.
• Identify, lead and contribute to the creation of best practices, industry assets, reference architectures, etc.

Qualifications

• Experience working in public sector in Brazil.
• ServiceNow knowledge: Preferred CMA, required CSA level.
• 15 years of IT experience, including 10 years of proven success in influencing senior technology leaders to drive change in a pre‑sales, customer or delivery‑focused role.
• Experience with Enterprise Architecture or Application Architecture pre‑sales in a software vendor or professional services environment presenting architecture concepts, designs and goals to technology leaders and partners.
• Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms.
• Experience and understanding of multiple technical domains – application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
• Excellent understanding of the architectural principles for cloud‑based platforms that include SaaS, PaaS, multi‑tenancy and automation.
• Passion and energy for building business relationships and a proven ability to simplify complex concepts into compelling customer proposals.
• Experience integrating AI into workflows and decision‑making processes.
• Proficiency in designing and implementing scalable, secure and robust IT solutions.
• Excellent communication and executive engagement skills.
• Ability to simplify complex concepts into compelling solution designs.
• Strong problem‑solving skills and the ability to think strategically.
• Proven ability to lead and mentor technical teams, fostering a culture of continuous improvement and technical excellence.
• Up‑to‑date with emerging technology trends and developments, providing innovative solutions that enhance business processes and drive growth; an intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work

No

Employment Type

Full‑time

Key Skills

SAP BusinessObjects, Enterprise Architecture, Hybris, SAP HANA, SAP, TOGAF, Solution Architecture, Cloud Architecture, SAP BW 4HANA, Salesforce, SAP S/4HANA, SAP ERP

Department / Functional Area: Sales

Experience: years

Vacancy: 1