Pessoa Técnica De Informática N1 Service Desk

Pensojobs; São Paulo; Híbrido; BRL 45.000 - 65.000; Tempo integral

Resumo da oferta

A leading technology firm is looking for a Product Technical Support Specialist for the LATAM region. Responsibilities include providing technical support to customers, assisting with troubleshooting during product use, and delivering product training. Ideal candidates will have a Bachelor's degree in relevant fields and proficiency in Portuguese, Spanish, and English. The role offers a competitive compensation and hybrid work opportunities.

Serviços

Competitive monthly fee

Hybrid work model

International exposure

Qualificações

• Bachelor’s degree in computer science, electronics or related fields.
• Proficient in Portuguese, Spanish, English, with communication skills.
• Familiar with Linux systems and basic network knowledge.

Responsabilidades

• Provide product technical support for customers in LATAM.
• Assist in troubleshooting product issues and collaborate with R&D.
• Provide regular product training and technical guidance to customers.

Conhecimentos

Technical support

Communication skills

Problem analysis

Customer-centric mindset

Linux systems

Remote debugging tools

Formação académica

Bachelor’s degree in computer science or related fields

Ferramentas

Remote debugging tools

Descrição da oferta de emprego

Product Technical Support – LATAM

Responsible for product technical support for customers in the LATAM region including remote assistance and on‑site support.

• Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation.
• Track and solve problems occur during product use, and collaborate with the R&D or quality team at headquarters.
• Assist sales and project teams in providing pre‑sales technical support, solutions presentation and engaging in technical discussion with customers.
• Provide regular product training and technical guidance to customers.
• Draft technical documents, case summaries and problem analysis reports.
• Play a key role in project implementation for LATAM region not limited to the implementation of technical solutions and delivery support.
• Participate in technical upgrade testing and provide feedback on product localization adaptation.

Qualifications – LATAM

• Bachelor’s degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields.
• Candidate with mining experience will be an advantage.
• Proficient in Portugese, Spanish, English, with fluent written and oral communication skills (advantage if you can read and write Chinese).
• Familiar with Linux systems, basic network knowledge, remote debugging tools and other technologies.
• Excellent customer communication skills, problem analysis abilities, customer centric mindset.
• Able to be travel overseas and be away from home for extended period.

Corporate IT Support Specialist – Brazil

Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, Brazil and Uruguay. We specialize in high‑load software development and provide one of the best technology solutions for the iGaming industry worldwide.

The Corporate IT Support Specialist will form part of a team of technical support personnel providing Corporate IT infrastructure, services and support to Altenar’s office in Brazil, Uruguay, other offices around the world and remote workers. This is an exciting opportunity for someone interested in gaining hands‑on experience and being part of a dynamic team.

Must have:

• Solid understanding and troubleshooting of computer system hardware, components and peripherals.
• Understanding and troubleshooting of Microsoft Windows and Apple MacOS operating systems in a domain‑based environment.
• Experience in installing, configuring and maintaining end‑user software installations.
• Solid understanding of basic TCP/IP networking, IPv4 addressing and Domain Name System (DNS) as used internally, besides publicly.
• Appreciation of key IT security concepts.
• Familiarity with various collaboration tools/cloud‑based platforms and the ability to work with teams to organise these tools to maximise productivity.
• Calm, organised, patient disposition, and happy to work with other technical users in a respectful environment.
• Taking ownership of the tasks, being able to work on own initiative and having a good sense of teamwork and knowledge sharing.
• Strong analytical problem‑solving skills and good customer relationship skills.
• Willingness to learn new technologies.
• Technical diploma in a related field.
• Good communication skills (spoken/written) in English is a must.
• Spoke/written communication skills in Spanish and/or Portuguese are an asset.
• Clean background.

Responsibilities

• Providing direct IT end‑user support for office‑based and remote users, resolving technical issues and providing technical assistance for hardware and software on Microsoft Windows, Apple MacOS and UNIX machines.
• Providing technical support for peripherals, networking devices, audio/video equipment and other office IT equipment.
• Logging and documenting all events and changes in our ticketing system and keeping documentation up to date.
• Setting up new computer systems and reinstalling machines.
• Operating systems and software upgrades on end users’ machines and other hardware.
• Liaising with HR and office administration to handle the onboarding of new employees from an IT perspective and the offboarding of departed employees.
• Collect and store IT equipment for departed employees, keeping IT storage organised.
• Procure IT equipment, peripherals and software required by the company, following Altenar procurement procedures. Maintaining stock levels of equipment.
• Keeping the hardware, software and subscription asset list updated.
• Provide technical training to employees.
• Proposing improvements and working on associated tasks.
• Ensuring the timely resolution of blockers to the operation.
• Escalating concerns to management to work on solutions.
• Being driven in your work with little supervision.
• Having a strong sense of duty and exercising the duty of care beyond the immediate fix.
• Being trustworthy and accountable in the handling of company data and physical assets.

What We Offer

• Competitive monthly fee, depending on experience.
• Office in San Paolo and hybrid basis.
• International exposure with global teams.

Please, submit your CV in English when applying for this vacancy.

Operations Manager – Service Desk

Key Responsibilities

• Provide timely and meaningful reporting to senior management.
• Plan and implement strategies to ensure account profitability.
• Handle client interactions and manage escalations (calls or in‑person).
• Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.
• Monitor daily productivity against defined service level standards.
• Perform audit checks on client‑defined compliance requirements.
• Coach and monitor Team Leads and AMs in day‑to‑day operations and people management.
• Develop continuous learning processes for the team.
• Supervise and support team members to ensure delivery meets or exceeds client quality standards.
• Represent the organization during client visits and reviews.
• Lead process re‑engineering projects to optimize workflows and reduce cycle times.
• Develop and maintain process documentation, SOPs, and compliance standards.
• Partner with stakeholders to implement digital tools and automation for operational efficiency.
• Monitor KPIs and prepare dashboards to track improvement outcomes.
• Conduct training sessions on process excellence methodologies for team members.
• Strong knowledge of BPS operations and service delivery models.
• Plan and implement strategies to ensure account profitability.
• Handle client interactions and manage escalations (calls or in‑person).
• Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.
• Monitor daily productivity against defined service level standards.
• Perform audit checks on client‑defined compliance requirements.
• Coach and monitor Team Leads and AMs in day‑to‑day operations and people management.
• Develop continuous learning processes for the team.
• Supervise and support team members to ensure delivery meets or exceeds client quality standards.
• Represent the organization during client visits and reviews.
• Proficiency in process mapping tools and data analysis (Excel, Power BI).
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects and deliver within timelines.
• Managed a Level 1 IT Service Desk/Help Desk.
• Demonstrated strong stakeholder management (Internal & External).
• Experience in incident management processes with hands on exposure to ITSM platforms such as SNOW/Remedy or similar.
• Strong understanding of typical SLAs and KPIs in contact center/IT Service Desk.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field.
• 3–5 years of experience in process improvement within BPS or shared services.
• Preferred Certification in Lean Six Sigma or equivalent preferred.

Hoje

Hello, candidate :)

About Us: Würth IT

Würth IT, a dynamic and forward‑thinking IT organization within the Würth Group, is growing its team in Brazil. We are looking for dedicated professionals to join us as part of our global network, working together to deliver cutting‑edge IT solutions that enhance security, efficiency, and reliability. As a member of the Würth IT team, you’ll collaborate with colleagues worldwide, providing specialized support and promoting the innovative IT services we offer. Your work will play a crucial role in strengthening the operations of Würth Group companies across the globe, driving impactful results within a supportive and growth‑orientated environment.

Your main activities

We are seeking a Local SAP 2nd & 3rd Level Support Coordinator to work at our site in Cotia, São Paulo.

You will be part of an international and innovative team that values diversity, development, and collaboration. This role involves working closely with cross‑functional teams to deliver high‑quality, scalable, and high‑performing commerce applications.

Responsibilities

• Lead and develop the local SAP 2nd & 3rd Level Support Team Ensure compliance with local requirements (labor law, office presence, local processes) Responsible for salary and contract matters, local onboarding processes, and employee well‑being Support local personnel development and feedback processes Manage and monitor KPIs and SLAs in SAP support Promote innovation and continuous improvement within the team Act as an interface to internal and external stakeholders Work closely with the functional manager to align technical goals and feedback loops Foster team spirit and local corporate culture

Requirements

• Willingness to work at least 3 days per week on site in Cotia.
• At least 5 years of professional experience in the SAP environment Good overall knowledge in SD, WM/EWM and MM, and deep knowledge in at least one area.
• Proven experience in leading teams, ideally in a local context.
• Experience in stakeholder management and working with international teams
• Knowledge of ITIL and agile methods is a plus
• Strong communication skills, empathy, assertiveness, and intercultural competence

Health Plan