Operations Manager

Amazon Jobs; Nova Santa Rita; Presencial; BRL 150.000 - 200.000; Tempo integral

Resumo da oferta

A leading logistics company is seeking an Operations Manager for its new Fulfillment Center in Nova Santa Rita, Brazil. The role involves leading a team, ensuring safety and operational excellence, and driving process improvements. Ideal candidates will have a Bachelor's degree, experience in team management, and skills in communication and process improvement methodologies. This fast-paced position requires flexibility for weekends and overnight shifts. Join us to help deliver exceptional service to our customers.

Qualificações

• Experience in managing and developing teams.
• Experience in communication and presentation skills, both written and verbal in Portuguese & English.
• Experience within a distribution center or logistics environment.

Responsabilidades

• Lead and supervise a team of Area Managers and hourly associates.
• Responsible for safety, quality, and customer experience.
• Accountability for meeting operational goals and managing staffing plans.

Conhecimentos

Team management

Communication skills

Process improvement

Proficiency in Excel

Proficiency in SQL

Formação académica

Bachelor's degree or equivalent

MBA or Master's degree

Descrição da oferta de emprego

This position will be based in Porto Alegre region. Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Nova Santa Rita - RS. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Sr. Ops Manager, and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.

Key Responsibilities

• Lead and supervise a team of Area Managers and hourly associates.
• Responsible for the overall safety, quality, performance and customer experience of the team.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning.
• Ability to develop and share best practices across the shifts and network.
• Proven ability to drive process improvements and keep pace with explosive growth while motivating others to meet challenges of a deadline-driven environment.
• Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.
• Manage a team of approximately many employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.
• Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.
• Set / clarify requirements and expectations for Area Managers and Team Leaders.
• Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
• Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
• Implement change and/or develop new processes as required.
• Participate from time to time in cross-functional Process and Business Improvement projects.
• Candidate must be flexible to work weekends and/or overnight shifts regularly.

Qualifications

• Bachelor's degree or equivalent.
• Experience in managing and developing teams.
• Experience in communication and presentation skills, both written and verbal in Portuguese & English.
• Experience within a distribution center, logistics, or manufacturing environment.
• Work a flexible schedule including weekends, nights, and holidays.
• MBA, or Master's degree in management, business administration, economics, engineering, marketing.
• Experience in business process improvement, Lean or Six Sigma.
• Knowledge of and proficiency in Excel and SQL.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.