Operations Associate

OpsArmy; Brasília; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A tech-driven operational support company in Brasília is looking for an Operations Associate to streamline platform usability and support internal teams. Responsibilities include configuring customer accounts, managing demo environments, and optimizing operational workflows. Ideal candidates will have substantial operations or administrative experience, strong organizational skills, and a proactive mindset. A full-time, structured role offers the opportunity to contribute to process improvements and efficiency in day-to-day operations.

Qualificações

• Several years of experience in operations, data entry, or administrative roles requiring high attention to detail.
• Comfortable working within structured workflows and product-related processes.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.

Responsabilidades

• Partner with sales and customer success teams to configure customer accounts.
• Manage demo environments including setup and shutdown of instances.
• Follow established workflows ensuring accuracy and timely delivery.

Conhecimentos

Operations experience

Data entry skills

Strong organizational skills

Collaborative mindset

Proactive and resourceful

Descrição da oferta de emprego

Schedule: Monday–Friday, Full-time
Hours: Two shifts available — one daytime (EST) and one nighttime (EST), with a few hours of overlap

Role Overview

As an Operations Associate, you will play a key role in ensuring customers and internal teams can seamlessly use the platform. You will work closely with sales and customer-facing teams to configure backend systems, manage demo environments, and support operational workflows that keep everything running smoothly. This role is ideal for a detail-oriented individual who thrives in structured processes and enjoys optimizing systems for efficiency and accuracy.

Key Responsibilities

• Partner with sales and customer success teams to set up new platform instances and configure customer accounts in the backend
• Manage demo environments, including setting up and shutting down instances as needed
• Execute and maintain custom configurations for both internal and external use cases
• Follow established operational workflows to ensure accuracy, consistency, and timely delivery
• Identify process inefficiencies and contribute ideas for continuous improvement

Qualifications & Skills

• Several years of experience in operations, data entry, or administrative roles requiring high attention to detail
• Comfort working within structured workflows and product-related processes
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Proven ability to collaborate cross-functionally with different teams
• Resourceful, proactive mindset with a willingness to learn new tools and systems