Operational Specialist

Metrobi; Blumenau; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A tech startup providing courier services is seeking an operations specialist in Blumenau, Brazil. The role involves monitoring delivery routes and effectively communicating with delivery drivers and shippers through both phone and live chat. Candidates should be proficient in English, work well in the Eastern US time zone, and have experience in logistics or customer service. This position is crucial for ensuring smooth operational flow and efficient deliveries.

Qualificações

• Proficiency in English is necessary for communication.
• Flexible to work in EST time zone for operations.
• Previous experience in logistics or customer-facing roles is a plus.

Responsabilidades

• Monitor ongoing delivery routes.
• Communicate with delivery drivers and shippers via phone.
• Provide support over live chat for efficiency.

Conhecimentos

Proficiency in English

Experience in logistics

Experience in call center

Experience in customer support

Account management experience

Descrição da oferta de emprego

What is Metrobi? Metrobi is a Techstars-backed startup providing local courier services in 20 major metro areas across the U.S.

About the role

As an operations specialist, you will monitor ongoing delivery routes and communicate with delivery drivers and shippers over the phone and live chat.

Requirements

• Proficiency in English
• Being able to work based on the Eastern US time zone (EST)
• Experience in logistics, courier operations, call center, customer support, or account management