Non-Phone Chat Moderator – Work From Home

Mashreq Bank; Teletrabalho; BRL 20.000 - 80.000; Tempo parcial

Resumo da oferta

A leading digital communication firm is seeking detail-oriented Non-Phone Chat Moderators to join their remote workforce. This position focuses on text-based communication and involves monitoring user interactions on chat platforms. Ideal candidates should have strong written communication skills, attention to detail, and a reliable internet connection. Flexible working hours are available, supporting both part-time and full-time options. Training will be provided, making it suitable for entry-level candidates and students.

Serviços

100% remote work

Flexible scheduling

Paid training

Opportunities for skill development

Supportive virtual team culture

Qualificações

• Strong written English communication skills with proper grammar and spelling.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Excellent attention to detail and sound judgment.
• Basic computer literacy and familiarity with online chat tools.

Responsabilidades

• Monitor live chat rooms to ensure conversations meet community standards.
• Respond to user inquiries in a professional manner.
• Identify and elevate inappropriate content when necessary.
• Enforce chat rules while maintaining a friendly tone.

Conhecimentos

Strong written English communication skills

Ability to multitask

Attention to detail

Basic computer literacy

Calm and professional disposition

Strong sense of confidentiality

Descrição da oferta de emprego

Job Summary

Progressive Technology is seeking detail-oriented and dependable Non-Phone Chat Moderators to join our growing remote workforce. This is a fully work-from-home position designed for individuals who prefer text-based communication and excel in maintaining safe, respectful, and engaging online environments. As a Chat Moderator, you will monitor and respond to user interactions through online chat platforms, ensuring compliance with community guidelines while delivering a positive user experience. No phone calls are required for this role.

Key Responsibilities

• Monitor live chat rooms, forums, and messaging platforms to ensure conversations align with company policies and community standards

• Respond to user inquiries and messages in a professional, timely, and courteous manner

• Identify, flag, and elevate inappropriate, abusive, or policy-violating content

• Enforce chat rules consistently while maintaining a friendly and neutral tone

• Provide basic guidance and support to users through written communication

• Maintain accurate records of incidents, actions taken, and user interactions

• Collaborate with supervisors and moderation teams to improve moderation practices

• Stay up to date with platform guidelines, updates, and moderation procedures

Required Skills and Qualifications

• Strong written English communication skills with proper grammar and spelling

• Ability to multitask and manage multiple chat conversations simultaneously

• Excellent attention to detail and sound judgment

• Basic computer literacy and familiarity with online chat tools and web platforms

• Ability to remain calm, objective, and professional in sensitive situations

• Reliable internet connection and a quiet home working environment

• Strong sense of confidentiality and data privacy

Experience

• No prior chat moderation experience is required; training will be provided

• Previous experience in customer support, content moderation, online community management, or social media moderation is an advantage

• Entry-level candidates, students, and career starters are encouraged to apply

Working Hours

• Flexible working hours with multiple shift options available

• Part-time and full-time opportunities depending on availability

• Weekend, evening, and holiday shifts may be available based on platform needs

• Consistent scheduling provided after onboarding

Knowledge, Skills, and Abilities

• Understanding of online community behavior and digital communication etiquette

• Ability to follow written policies, procedures, and escalation protocols

• Strong problem-solving and decision-making skills

• Ability to work independently with minimal supervision

• Adaptability to fast-paced online environments

• Willingness to learn new systems, tools, and moderation standards

Benefits

• 100% remote work – work from the comfort of your home

• Flexible scheduling to support work-life balance

• Competitive pay based on role and shift availability

• Paid training and ongoing support

• Opportunities for skill development and career growth within Progressive Technology

• Inclusive and supportive virtual team culture

Why Join Progressive Technology

At Progressive Technology, we value reliability, integrity, and clear communication. We are committed to providing legitimate remote work opportunities and a supportive environment where employees can grow professionally. By joining our team, you become part of a forward-thinking organization that prioritizes digital safety, flexibility, and employee success.

How to Apply

Interested candidates are encouraged to apply by submitting an online application along with an updated resume. Qualified applicants will be contacted for the next steps, which may include an online assessment and virtual onboarding process. No phone interviews are required.