Manager, Site It Services - Latam

Align Technology, Inc.; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology company seeks a Manager, Site IT Services for LATAM in São Paulo, Brazil. This role is essential in supervising a regional IT support team, overseeing daily IT operations, and ensuring compliance with security standards. Candidates should possess a Bachelor's degree in computer science or IT, 8+ years of IT experience with proven management of geographically dispersed teams, and strong proficiency in various technologies including network systems and ServiceNow. Join a team dedicated to transforming lives through innovative technology.

Qualificações

• 8+ years in IT, including 3+ years managing dispersed teams.
• Experience in leveraging the ServiceNow Platform for ITSM.
• Strong understanding of security practices and governance.

Responsabilidades

• Supervise regional IT support/service desk team members.
• Oversee daily IT operations and monitor service performance.
• Manage projects ensuring timely delivery and effective communication.
• Coordinate with vendors for local IT services.
• Ensure compliance with local audit/security requirements.

Conhecimentos

Technical proficiency in end-user services

Strong communication skills

Problem-solving

Experience with Active Directory/Azure AD

Proficiency in network protocols (TCP/IP, VPN, WIFI)

Formação académica

Bachelor's degree in computer science or Information Technology

Ferramentas

ServiceNow

Office 365

SCCM

Intune

Descrição da oferta de emprego

Manager, Site IT Services - LATAM

Department : Information Technology

Employment Type : Full Time

Location : LATAM-Brazil-Sao Paulo

About this opportunity

Join a team that is changing millions of lives. Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what's possible. Ready to join us?

In this role, you will...

• Supervise and coach regional IT support / service desk team members and coordinate activities across multiple time zones.
• Oversee daily IT operations, monitor service performance, and ensure timely resolution of incidents and requests.
• Execute IT service processes and standards as defined by global IT policies.
• Provide hands‑on technical troubleshooting and escalation support for complex issues.
• Create and maintain technical documentation to strengthen service desk capabilities and ensure knowledge retention.
• Coordinate with vendors for local IT services, hardware and software procurement, billing and payments.
• Support implementation of new IT services and technologies as directed by senior leadership.
• Manage projects and initiatives, ensuring timely delivery and effective communication.
• Ensure compliance with local audit / security requirements and risk management practices.
• Monitor service metrics, report performance, and identify opportunities for improvement.
• Stay informed on industry trends, assess new technologies, and contribute to strategic planning and support roadmaps.
• Foster a culture of customer service, innovation, collaboration, and continuous improvement.

In this role, you'll need...

• Bachelor's degree in computer science, Information Technology or equivalent experience.
• 8+ years in IT, including 3+ years managing geographically dispersed teams.
• Strong technical proficiency in end‑user services, networks (TCP / IP, VPN, WIFI), Active Directory / Azure AD, SCCM, Intune, IAM (MFA, SSO), DNS / DHCP / DC, Office 365, AV (MTR, Zoom), and major operating systems (Windows, MacOS, iOS, Android).
• Experience in leveraging the ServiceNow Platform for IT Service Management (ITSM) – with ITIL / ITSM certification preferred.
• Proven experience managing vendors, assets, budgets, and business relationships.
• Experience working in matrix organizations and across time zones.
• Excellent communication, critical thinking, and problem‑solving skills.
• Proactive, self‑motivated, and adaptable to change.
• Strong understanding of security practices, trends and governance best practices, including vulnerability & risk management, endpoint security and zero trust principles.
• "AI‑first" mindset, with a passion for driving continuous improvement and adopting emerging technologies.
• Experience ensuring compliance with government regulations, SOX, and SOC2 audits / controls.
• Occasional regional travel may be required to support site operations.

In this role, you will work on aligning with compliance and security objectives while fostering a customer‑service orientation across diverse teams.

Proactive, self‑motivated, and adaptable to change.

Strong understanding of security practices, trends and governance best practices, including vulnerability & risk management, endpoint security and zero trust principles.

"AI‑first" mindset, with a passion for driving continuous improvement and adopting emerging technologies.

Experience ensuring compliance with government regulations, SOX, and SOC2 audits / controls.

Occasional regional travel may be required to support site operations.