Manager I, B2B Sales

Concentrix; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Concentrix is looking for a Sales Manager I to drive revenue growth and manage teams focused on client success in São Paulo. The role involves leading sales teams, ensuring customer satisfaction, and maintaining strategic client relationships while addressing challenges on the ground. Candidates must have significant experience in sales, demonstrate leadership qualities, and possess fluency in English and Spanish.

Qualificações

• 5+ years proven work experience in a sales role.
• 1+ years of experience in a leadership role.
• Must be fluent in both Spanish and English in a professional environment.
• Experience in a BPO environment preferred.
• A passion for customer experience and driving team results.
• Experience in operations and strategy building.
• Excellent coaching history.
• A record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience finding solutions as a manager.
• Change management skills.

Responsabilidades

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Be an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions.
• Analyze data, performance, and customer experience trends to develop strategic sales plays.
• Stay current on developments in client services and within the market.
• Be a point of escalation for clients and respond promptly to any issues.
• Maintain a balanced level of communication with Sales Director and external-facing clients.

Conhecimentos

Fluency in Spanish

Fluency in English

Sales Performance

Coaching

Change Management

Formação académica

5+ years in a sales role

1+ years in a leadership role

Ferramentas

Salesforce.com

Descrição da oferta de emprego

Job Title:

Manager I, B2B Sales (Trilingual SPA/ENG/PORT)

Job Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You will:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

• Be a point of escalation for our clients and respond promptly to any issues

• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

• Work with client contact on reporting and forecasting

• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

• Work with client contact on reporting and forecasting

• Coordinate team incentives and Sales Performance Incentive Funds

• Partner and build business relationships with all partners to ensure customer expectations are met

You have:

• 5+ years proven work experience in a sales role

• 1+ years of experience in a leadership role

• Must be fluent in both Spanish and English on a professional environment

• Experience in a BPO environment preferred

• A passion for customer experience and driving team results

• E xperience in operations and strategy building

• Excellent Coaching history

• A record of developing and retaining great employees

• Experience maximizing revenue through best practices

• Experience working with Salesforce.com or similar CRM

• Experience finding solutions as a manager

• Change Management skills

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Brazilian Portuguese (Required), English

Time Type:

Full time

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