Legal Intake Specialist (Brazil | Remote)

OperationsArmy; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading healthcare solutions provider is seeking a Legal Intake Specialist for a remote role in Brazil. The Specialist will play a crucial role in the medical records retrieval process, ensuring accurate and complete requests for law firm clients. Key responsibilities include provider research, reviewing incoming requests, and maintaining quality control. Strong attention to detail and prior experience in health records retrieval is required, along with proficiency in Adobe Acrobat and excellent communication skills.

Qualificações

• Prior hands-on experience requesting health records from providers on behalf of law firms.
• Exceptional accuracy; even small mistakes can cause delays of several months.
• Proficiency with Adobe Acrobat and other PDF editing/combining tools.

Responsabilidades

• Identify all relevant healthcare providers involved in a client’s treatment.
• Review incoming ROIs and correct incomplete or inaccurate submissions.
• Assign requests to the appropriate records team members.

Conhecimentos

Attention to Detail

Technical Skills (Adobe Acrobat)

Strong Communication

Descrição da oferta de emprego

Legal Intake Specialist (Brazil | Remote)

About the job

Schedule:Full-Time | Monday - Friday, 9:00 AM - 5:00 PM EST

The Legal Intake Specialist plays a pivotal role as the first step in the healthcare medical records retrieval process. This position ensures that every request is accurate, complete, and optimized for downstream success. The precision and quality of the intake process directly influence the speed and accuracy of medical record retrieval for law firm clients.

Key Responsibilities

1. Provider Research & Identification

• Identify all relevant healthcare providers involved in a clients treatment, beyond the main facility listed by the law firm.
• Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
• Accurately input all identified providers into the admin application.

2. Request Creation & Quality Control

• Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions (noting that ~90% require adjustments).
• Prepare accurate base forms before generating submission packets.
• Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.

3. Request Assignment

• Assign requests to the appropriate records team members based on workload balance and utilization metrics.
• Identify and elevate special provider requirements (e.g., unique forms or protocols) to the assigned Client Success Manager (CSM).
• Resolve missing, unclear, or conflicting information by liaising with the law firms case manager.

Requirements

• Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
• Attention to Detail: Exceptional accuracy; even small mistakes can cause delays of several months.
• Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
• Communication: Strong verbal and written communication skills, with a proactive problem-solving mindset.