Lab Technician PL

Nokia; Belo Horizonte; Presencial; BRL 25.000 - 35.000; Tempo integral

Resumo da oferta

A telecommunications company in Belo Horizonte is seeking a Customer Service Technician to handle repairs on electronic equipment. The role requires diagnosing equipment failures, preparing service reports, and conducting functionality tests on repaired devices. Ideal candidates will have vocational training in technical fields, solid problem-solving skills, and experience with electronics tools. Join a team focused on customer satisfaction and enhancing service delivery.

Qualificações

• 2-3 years of experience in a relevant position.
• Ability to solve standard technical problems using existing procedures.
• Skilled in technical areas within telecommunications.

Responsabilidades

• Carry out repairs on electronic equipment in telecommunications.
• Analyze equipment failures and prepare service reports.
• Test functionality on repaired equipment and manage packaging.

Conhecimentos

Technical problem-solving

Time management

Communication skills

Formação académica

Vocational training/qualifications

Ferramentas

Testing equipment

Specific tools for electronics

Descrição da oferta de emprego

Overview

Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description Comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

Qualifications

Impact
Uses existing procedures to solve standard problems. Manages own time to deliver against tasks set by others.

Scope & Contribution
Most work carried out according to specific instruction and set procedures. Requires close supervision and coaching from SLM or peers.

Communication
Skilled in multiple technical/admin areas in own function/product. Vocation training/qualifications required. Typically in position 2-3 years based on performance.

Responsibilities

• Carry out repairs on electronic equipment in the telecommunications area, using testing equipment and specific tools for electronic.
• Carry out prior analysis of the equipment in order to diagnose the failure that occurred.
• Prepare reports on equipment or budget for technical services, as well as forward the return of irreparable items to the customer, aiming to obtain the best cost-benefit ratio.
• Carry out functionality testing and final review on repaired equipment, subsequently sending it for packaging.
• Analyze the board diagram, researching solutions on the market, aiming to carry out repairs and adaptations that can increase the useful life of the board equipment.