Junior Talent Support Specialist - Remote Work

Bairesdev; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology service provider seeks a Customer Support specialist to join their remote team. In this role, you will handle help desk tickets, create support documentation, and troubleshoot technical issues while maintaining high communication standards. The ideal candidate has over 1 year of experience in Customer Support, exceptional communication skills, and an advanced level of English. The position offers flexible hours and excellent compensation, along with a diverse and supportive work environment.

Serviços

100% remote work

Flexible hours

Paid parental leave

Supportive work environment

Hardware and software setup

Qualificações

• At least 1 year of experience in Customer Support or Customer Success.
• Ability to break down and explain complex issues effectively.
• Experience in IT Industry head-hunting is a plus.

Responsabilidades

• Respond to help desk tickets and live chat inquiries.
• Create knowledge base articles for self-service support.
• Troubleshoot technical issues and collaborate with developers.

Conhecimentos

Customer Support Experience

Strong Communication Skills

Organization

People Skills

Advanced English Level

Descrição da oferta de emprego

At BairesDev®, we've been leading the way in technology projects for over 15 years.

We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

About the Role : What You'll Do :

• Respond to help desk tickets and live chat inquiries.
• Learn our products and platform inside and out.
• Create clear and informative knowledge base articles and guides to provide self-service support.

Keep this documentation current as our platform evolves.

• Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems.

You Must Have :

• 1+ years of experience in Customer Support or Customer Success.
• Strong communication skills to artfully break down, solve, and explain complex issues.
• Passion to work with people.
• Be organized and able to juggle multiple priorities at one time.
• Experience in IT Industry head-hunting (is a plus).
• Advanced English level.

How we make your work (and your life) easier :

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours : create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment : collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!